Dinesh

[Dinesh @Saidineshpaka]

@TK_HelpDesk Welcome to the thread, Bahar. Selin said the exact same thing while ago. "Immediate response" doesn't mean a 2+month stall on refund. Tell your backend team to stop closing empty feedback forms as "Completed" and fix this nightmare today. @TurkishAirlines

[Dinesh @Saidineshpaka]

@TK_HelpDesk @TurkishAirlines Selin, but we’ve been reading exact same script for 2+ MONTHS. Your "relevant teams" aren't evaluating anything. Stop using scripts to buy time while your backend team cooks its metrics. We don't have patience left. Provide an actual solution, not an update.

[Dinesh @Saidineshpaka]

@justfreedy @TurkishAirlines @justfreedy @TurkishAirlines Don't worry, they are too busy "chasing milliseconds" on racing tracks and celebrating World Chocolate Day to care about stranded passengers. Their customer support is a complete illusion. Hang in there give or take few more weeks.

[Dinesh @Saidineshpaka]

@TurkishAirlines Every holiday brings you closer..." to a customer service nightmare. Can I use these "extra Miles" to bypass your backend team, which keeps merging my refund forms and hitting "complete" on an empty wallet? Truly an adventurous corporate culture. @TK_PressOffice @TurkishAirlines

[Dinesh @Saidineshpaka]

@hammadsarfraz @TurkishAirlines They are really terrible and don't care after the sale of tickets no matter what the customer is going through.
And by any chance have you come across this "Feedback Survey" I feel this is pointless as they do this as just a part of corporate process.

[Dinesh @Saidineshpaka]

@TurkishAirlines Every holiday brings you closer..." to a customer service nightmare. Can I use these "extra Miles" to bypass your backend team, which keeps merging my refund forms and hitting "complete" on an empty wallet? Truly an adventurous corporate culture. @TK_PressOffice @TurkishAirlines

[Dinesh @Saidineshpaka]

@TK_HelpDesk Every Step ? Are you serious ? Don't you think this is nonsense ? It is only one step, your team agreed refund to my TK Wallet and it is active & nobody gives a dam till date. Your 'relevant team' is totally irrelevant to their job specifications. @TurkishAirlines @TK_HelpDesk

[Dinesh @Saidineshpaka]

Severe service failure by @TurkishAirlines. 3 weeks BEFORE our May 26 flight, I submitted doctor certificates for my wife’s major accident. Frontline reps ignored corporate medical policy and let the date pass without resolution. Case #TK14536635 @TK_HelpDesk

[Dinesh @Saidineshpaka]

@TK_HelpDesk @TurkishAirlines i am reading these texts from the 1st week of June.

[Dinesh @Saidineshpaka]

@TKiletisim @TKnewsroom @TK_TR We ignore customer concerns, hide their comments and mentioned but "announced respectfully to public". What a disgrace!

[Dinesh @Saidineshpaka]

@TK_HelpDesk Let me guess! you are still reviewing right ? @TurkishAirlines 3rd month ongoing!

[Dinesh @Saidineshpaka]

Bragging about success but turning off comments because you are terrified of real passengers exposing your broken customer service? You’ve stalled my refund for over 2+months while your backend team fakes "Completed" tickets. Disgraceful. @TK_PressOffice @yhyustun

[Yahya ÜSTÜN @yhyustun]

Gökyüzüne uzanan 93 yıllık bir yolculuk, milyonlarca hikâye, sayısız emek ve ortak bir hayal…

Türk Hava Yolları’nın üst üste dokuzuncu kez “Türkiye’nin En Değerli Markası” seçilmesi, yalnızca bir markanın başarısı değil; bayrağımızı dünyanın dört bir yanında gururla taşıyan büyük bir ailenin emeğinin ve milletimizin bize duyduğu güvenin en anlamlı göstergesidir.

Her uçuşta ülkemizi temsil etmenin sorumluluğunu hissediyor, her başarıda çalışma arkadaşlarımızın özverisini görüyoruz. Bu gurur hepimizin…

Bize güvenen misafirlerimize, emek veren tüm çalışma arkadaşlarımıza ve Türk Hava Yolları ailesinin bir parçası olan herkese teşekkür ederiz.

Nice başarılara, nice gurur dolu yolculuklara…

[Dinesh @Saidineshpaka]

@TK_HelpDesk Teoman, I think your "Immediate Response" is imaginary or not really existing. In worst case you don't even know what "Immediate" means. Could you check with backend team on this if they do really exists. @TurkishAirlines

[Dinesh @Saidineshpaka]

@TurkishAirlines Celebrating World Chocolate Day while leaving a bitter taste in your passengers' mouths. For 2+ months, you've locked my funds. Your backend team hides the delay by closing my tickets as "Completed" with zero resolution. Fix this nightmare. @yustun @TK_PressOffice

[Dinesh @Saidineshpaka]

@TurkishAirlines Bragging about new tech for "instant support" while your team ignores a 2-month old refund ticket? What good are 51 languages when your staff just uses them to silently mark unresolved tickets as "Completed"? Fix your broken internal systems. @yustun @TK_PressOffice

[Dinesh @Saidineshpaka]

@TK_HelpDesk You are doing this forwarding business since June 10th and nothing is happening, just pretending on the social media that you are providing customer service, but nothing, its just a fraudulent process to kill time and patience. @trpressoffice @TurkishAirlines

[Dinesh @Saidineshpaka]

@TurkishAirlines @TK_HelpDesk @trpressoffice
@TurkishAirlines
Clearly you don't understand the issue. How did you mark every single feedback completed without actually resolving it? Delayed for 2 months & now just closed without solving. Don't you have any dignity or basic professional ethics? @TK_HelpDesk

[Dinesh @Saidineshpaka]

@TK_HelpDesk @trpressoffice @TurkishAirlines Clearly you don't understand the issue. How did you mark every single feedback completed without actually resolving it? Delayed for 2 months and now just closed without solving. Don't you have any corporate dignity or basic professional ethics?