Soni Karn

Hello!

[Soni Karn @skarn2484]

@AirCanada I am still not able to get a response from tour customer service and I don’t see my bags status online. It has been more than 3 weeks now. Can you please help?

[Soni Karn @skarn2484]

@AirCanada All 3 of my bags have been lost. It has been more than 3 weeks since I travelled. You customer care service horrible. My husband and I have been trying to call and the call drops after one hour. Can you please help?

[Soni Karn @skarn2484]

@AirCanada @AClostmyluggage

[Soni Karn @skarn2484]

@AirCanada I sent you the details

[Soni Karn @skarn2484]

@CTA_gc @etihad @AnumehaVerma In case the airline refuses, what are my options?

[Soni Karn @skarn2484]

@etihad @aircanada I am travelling from Montreal to Mumbai with 2 young kids. Denied boarding by Etihaad due to connecting flight delay and not given a new booking. Stranded at Toronto international airport. Very disappointed. Can you please help?

[Soni Karn @skarn2484]

@etihad @AnumehaVerma @CTA_gc can you please help me here?

[Soni Karn @skarn2484]

@etihad Was the @AirCanada terminal and spoke to them for several hours. Also called them and was on hold for 2 hours and was told they cannot help

[Soni Karn @skarn2484]

@etihad They said they gave the bags to @etihad on time and etihaad confirmed they put it on the plane to destination

[Soni Karn @skarn2484]

@etihad Also did this

[Anumeha Verma @AnumehaVerma]

@skarn2484 @etihad @AirCanada Stranded with two young kids! That can get very stressful. Hoping that @etihad can help find a connection soon.

[Neill McCauley @Neillmcc18]

@Kyle_McCauley_ @etihad @skarn2484 Absolutely disgusting behaviour @etihad from a "world class airline". I think not!

[Soni Karn @skarn2484]

@etihad https://t.co/rCuxPX6zQm this very clearly mentions the operating airline has to make alternate arrangements for travellers even if the airline is not at fault

[Soni Karn @skarn2484]

@etihad I am in the middle of the journey stranded with 2 kids. Why should I need to coordinate and resolve a problem caused by @etihad ?

[Soni Karn @skarn2484]

@etihad And it was @@etihad that denied me the booking saying they didn’t have my bags, despite having them and sending them over to Abu Dhabi. I was at the checkin counter 1h 20 minutes earlier than departure

[Soni Karn @skarn2484]

@etihad Like I mentioned, I already reached out to both, several times yesterday for many hours in a call. They are both putting the blame on each other. The agency says they cannot and etihaad says they cannot

[Soni Karn @skarn2484]

@CeesWerff @Kyle_McCauley_ @Flight_Refunds @etihad @FlightClaimEU Including flights from North America?

[Soni Karn @skarn2484]

@etihad Sent

[Soni Karn @skarn2484]

The tickets were booked at @bookingcom

[Soni Karn @skarn2484]

@bookingcom please help

[Soni Karn @skarn2484]

@Transport_gc can you please help?