GM folks - $620,000 has been paid back to losing players from the last 24h, all cash, no wagering. @MetaWin
Now for the next 24H we are doubling Rank Up Bonuses ! Simply wager to level up your player class to claim. Numbers are attached in image 2.
Thank you for taking part.
@monkeychild9998@MetaWin This was related to the multi accounting error which was fixed a couple hours after the first drop. I can see you were credited ok.
Evening folks.... sometimes even the best ideas can suffer execution risk. Customer support is a challenge in general because when a software bug causes a payment delay - the support team have no clue what to say because engineering haven't yet figured it out. This backs up pretty fast when the communication says the funds have landed (and people don't see them).
The correct process was to announce payments are being credited over the next few hours and then watch for any issues along the way, responding to them and figuring them out calmly and orderly.
I was particularly frustrated as I wasn't at my desk when the team dropped the refund and unable to see the action unfold. I was extremely unhappy with the execution and how rushed it felt, and support subsequently got hit with 700 concurrent queries which is way too much for them.
That's not how we do things at MetaWin, the team are aware how disappointed I am in the execution today.
Despite paying back $680,000 in cash and the majority of players having no issue, we ended up wearing an L for a mis-timed drop and a rushed out communication which confused those who hadn't received funds.
I have made the team fully aware that I expect level one support to run through a knowledgeable AI process to manage spikes and not humans who have no idea what issues may be affecting the system. AI is far better at understanding and clarifying account level issues at speed.
Still - poor execution aside, it was a commercially satisfying promotion for all players involved and I enjoyed giving you all the opportunity for risk free play.
I'm head down building something very special as you know for a few weeks now and I'll be sure to adopt the learnings here today in that build also.
Please accept our apologies for anyone who suffered a delay in receiving the funds. You should be all square now.
We'll make the relevant operational adjustments and do better next time...
Skel x
ONE OF THE VERY FEW CASINO FOUNDERS IVE SEEN ALTHAT ACTUALLY GIVES AF ABOUT HIS PEOPLE.
GIVING BACK/PAYING OUT $620,000 TO PLAYERS THAT HAVE LOST IS BASED AF.
W SKEL 🙏🏽
Hey folks !
The @MetaWin multi accounting system has blocked the crediting of some folks who participated in the promo.
It’s a system designed to stop abuse but it’s not functioning correctly so we’re tearing it down.
We have successfully credited $621,000 to 1,692 players so far, the rest of you will be credited shortly after we defeat SkyNet.
Hang tight please 🙏🏼
GM folks - $620,000 has been paid back to losing players from the last 24h, all cash, no wagering. @MetaWin
Now for the next 24H we are doubling Rank Up Bonuses ! Simply wager to level up your player class to claim. Numbers are attached in image 2.
Thank you for taking part.
Today the house ain’t winning ! I promise you that 😂.
$1000 risk free casino play. Losses paid back tomorrow.
No catch.
Deposit $250 at MetaWin using code CANTLOSE to activate it.
You’ve got 24 hours to take advantage of the risk-free play
They’re crediting everyone up to $1,000 tomorrow and there’s no strings attached
You don’t have to wager the $$ or anything
Use code CANTLOSE when you deposit on https://t.co/8yVxfBULA4
Comment your username, I’ll throw one of you $100 too
JUST IN: @MetaWin announces $1,000 in risk free gambling for the next 24 hours.
Use code CANTLOSE when you deposit on https://t.co/GPv9zsVyqf
Deposit over $250 and they’ll credit you 100% of your losses back up to $1,000 in 24 hours.
There’s no turn on the lossback credit, you don’t have to gamble it at all.
The @MetaWin founder just announced the best casino promo of the year
For the next 24 hours, they’re offering a risk free $1,000 to everyone who deposits with code CANTLOSE
You just have to deposit over $250 or more
They’re crediting everyone their lossback up to $1,000 after 24 hours
You don’t have to wager the credited money, there is no turn requirement
If you gamble, make sure you go take advantage while it lasts
alright this is actually the best casino promo ive ever seen
@metawin just announced theyre offering $1,000 in risk free gambling for the next 24 hours
everyone who uses code CANTLOSE when they deposit on https://t.co/KlTv9HN97c qualifies
you just have to deposit over $250
they will credit you any losses up to $1,000 in 24 hours
and most importantly, you dont even have to wager the credits
theres no turn on the cash back
if you gamble make sure you go capitalize
comment your username, ill give one of you $150 on top
There is only one casino to play at over the next 24h.
We are paying out winners and giving back all cash losses up to $1000 per player back today @MetaWin
No wagering - No catch.
Deposit $250 using code CANTLOSE
@timeflux_btc too complicated for me... try this. You deposit $250, you win $500 but lose the whole $750. You get $250 back tomorrow because that is what you actually lost. Deposits minus withdrawals = net cash over the 24h period.
lol everyone asking what’s the catch or trying to find an edge.
There is no catch, you already have the edge.
Get up to $1000 of your real cash losses back after 24h. If you win you win, and if you lose you’re even.
It doesn’t get better - zero risk all the upside. Go mad.