Sonal

global citizen, travel lover, gym goer, sweeeet tooth sugar addict

[Sonal @skp2811]

I'm also fed up of providing the same information over and over again. Please review DM chat history and coke back to me, with a response that is customer-focussed, rather than one that focuses on closing cases quickly!

[Sonal @skp2811]

@sainsburys Pls can you check your DMs from me. Your new auto-reply system is helpful to an extent, but your agents are closing chats without confirming if the customer is accepting of the response. As soon as I reply, saying that I am not, the process starts back at the start!

[Sonal @skp2811]

Please help as I was charged, no longer want the items and they never showed up. Really disappointing experience.

[Sonal @skp2811]

@marksandspencer Hi, I submitted an order in early December and have had zero updates about aside to say it's running late around Christmas time. Your colleague at my local Borehamwood branch where I was due to collect it from asked me to call a helpline, but no answer.

[Sonal @skp2811]

@StarbucksUK Disappointing first visit to your Edgeware branch. Don't offer sugar free vanilla so took regular, which they forgot to then put in even though on the label, and burnt coffee to top it off.

[Sonal @skp2811]

Those poor customers who are trying to bag their trolley shops on something the size of a table place mat! Also, your poor staff member who is running around like a headless chicken trying to help everyone.
*Sainsbury's Stanmore*

[Sonal @skp2811]

@sainsburys Hi, second night in a row I've found a tiny strand of plastic in the bottom of my Anchor Butter tub. Bought some time back, and lasts me ages, so don't have a receipt but here is today's surprise.

[Sonal @skp2811]

@mrssheenapatel @sainsburys 😲😲

[Sonal @skp2811]

@HBells123 @_mattpiper 😂😂 @HBells123

[Sonal @skp2811]

@BenJacksonTP Not in that colour!!

[Sonal @skp2811]

@MercedesAMGF1 @MercedesAMG @amgmotorsport @benjamin_haak

[Sonal @skp2811]

@CostaCoffee Have you ever considered an actual ticket system for Orders, you know like 21st century? The amount of time wasted in verbally communicating an order between till person & barista is unreal - and even then the coffee order is wrong...

[Sonal @skp2811]

@HBells123 @marksandspencer What you making?

[Sonal @skp2811]

@HBells123 @CostaCoffee Wow! You really can put it away! 😂😉

[Sonal @skp2811]

@BenJacksonTP @GoodwoodRRC 🙌🏼

[Sonal @skp2811]

@BenJacksonTP 😂😂
I have a picture of something very similar looking from a hotel ice cream machine! Kids were going mad for it. Quite disturbing how excited they all were about their ice cream cones!! 🙈

[Sonal @skp2811]

@TfL Ooh, ok! Thank you 😊 Fingers crossed it's fast

[Sonal @skp2811]

@TfL Severe delays in Jubilee Line, so it's actually running, right?

[Sonal @skp2811]

Saying bus into London is quicker....

[Sonal @skp2811]

@lolascupcakes Not very helpful... 🤦🏻‍♀️ #ChocolateHeavenCake