@united Just so there’s no doubt about the issue, here’s a short clip showing exactly what I mean.
Passengers were told there was no overhead bin space but clearly, there was.
This kind of experience is unacceptable. Please do better.
@united I’m extremely disappointed. Your gate agents are now flat-out lying about overhead bin space just to force passengers to check their luggage. This happened on Flight UA1240 from DFW to IAD. It’s not a one-time issue. it’s becoming a pattern. Is this the new standard?
@united@united I appreciate that you’re passing this on to your internal teams. However, consistency and honesty from gate agents is essential for a positive experience. I hope this issue is addressed so future passengers aren’t left feeling misled.
@united@united I understand the need to manage space, but when gate agents are being dishonest about available bin space, it’s not about efficiency��it’s about customer trust. This has become a recurring issue, and it’s disappointing. I hope you take this feedback seriously and improve.