Joanne Smalley

MD of Cardain Communications. I tweet about Energy, Tech and the future of work/working wherever. Remote work advocate. All views mine....

[Joanne Smalley @SmallJo]

@aena when are you going to sort out gates for non-Schengen flights at VLC. Absolute chaos with people queuing for wrong flights and no organisation at all.

[Joanne Smalley @SmallJo]

Hey @wizzair - any chance of you actually preparing the VLC-LTN flight for boarding. @Ryanair have their later flight perfectly organised but no sign of any one boarding for your flight in 45 mins.

[Joanne Smalley @SmallJo]

@trudyterrier It absolutely will Trudy - you listen to Mum!!

[Joanne Smalley @SmallJo]

@Renfe ¿Por qué ahora hay menos trenes de Alzira a Valencia, y los que circulan llegan muy tarde? ¿A qué se debe esto?

[Joanne Smalley @SmallJo]

Hi @wizzair - any idea when this VLC-LTN flight will actually leave? Absolutely no information coming from your crew on board and we’ve been sat here for nearly half an hour.

[Joanne Smalley @SmallJo]

Nor does she actually appear to speak English!

[Joanne Smalley @SmallJo]

Hi @wise - do you actually train your customer service people? My mother is having awful issues trying to get your customer service rep to help her approve a transaction. The agent doesn’t appear to have a clue what she’s doing!!!

[Joanne Smalley @SmallJo]

Hi @wise - do you actually train your customer service people? My mother is having awful issues trying to get your customer service rep to help her approve a transaction. The agent doesn’t appear to have a clue what she’s doing!!!

[Joanne Smalley @SmallJo]

@pierkisser @NewForestDog @PodencoVictor I’m so sorry. I so enjoyed following his adventures and I know he was so loved and had an amazing life. Sending hugs.

[AukeHoekstra @AukeHoekstra]

The future grid will be inherently stable bottom-up. It will consist of a society of nested micro-grids with the grid as backup. They will make energy cheaper, more resilient and more local.

[Joanne Smalley @SmallJo]

.@KLM definitely NOT boarding like a flagship carrier. Gates with no order or structure anywhere. Why no organised queuing system and people pushing like crazy. Gates overcrowded and just chaos.

[Joanne Smalley @SmallJo]

@rhipratchett Even from those who never knew him, he is so missed but so loved for what he left behind. Xxxx

[Joanne Smalley @SmallJo]

@BrendyBoyle Agree with all of this!!

[Joanne Smalley @SmallJo]

@BrendyBoyle Yo tambien!

[Beaconsfield Now @TheBecSoc]

Shock extreme migration policy revealed - Bucks Council plans to swell inward migration into the county by 150,000 people above usual population growth.

[Joanne Smalley @SmallJo]

@notanastronomer @joefattorini You need more practice!!

[Joanne Smalley @SmallJo]

Hi @UPS do you have a special training programme for your staff that teaches them how to be as rude as possible. I’ve spoken to three different people - one in ‘Uk’ (India), one in ‘Denmark’ (India) and a Danish member via email - all INCREDIBLY rude and not helpful AT ALL.

[Joanne Smalley @SmallJo]

So @thameswater - my mother has been unable to use her toilets or sinks for almost 24 hours due to a sewerage blockage, or leave the house, just in case you show up. Any chance you can actually fix this issue?!?

[Joanne Smalley @SmallJo]

@PeteUK7 British Hospitals kill people. They’ve fundamentally lost their purpose or use. I’m so sorry that you are all going through this.

[Joanne Smalley @SmallJo]

@markaustintv @adamboultonTABB @British_Airways They really are shocking.