Wise

160+ countries. 40+ currencies. Money for here, there and everywhere.

[Wise @Wise]

@jahar56956 Thanks for the heads-up and the screenshot here, Jahar. We've replied to your DM with more info, do check it out when you can.

[Wise @Wise]

@tikves Glad you figured it out, Ali. We always aim to move your money as quickly as possible, though bank processing hours, weekends and holidays can affect when it arrives. Here's more info on that: https://t.co/Uz7uLARD3J

[Wise @Wise]

@lircinema We can see why this is frustrating after trying three banks. Check common reasons for a declined cash withdrawal here: https://t.co/XE61weXoaZ. If it keeps happening, DM us your registered email or membership number so we can look into it.

[Wise @Wise]

@Bonigala @EmiratesNBD_AE We can see how frustrating it is to have the payment rejected. Please ask the sender to use the SWIFT/BIC and IBAN shown in your AED account details exactly as listed. SWIFT routing can use different intermediary banks. If you still need help, DM us and we can take a closer look.

[Wise @Wise]

@Gijoukhalifa Please note, that we don't use bots to support our customers here on X. But, if you're ever caught in the automated loop when DMing, just type "Get Started", and a live agent will get back to you ASAP. That said, we've replied to your DM with more info, feel free to check it out.

[Wise @Wise]

@poneilinOttawa We're human here, Peter. And it's certainly never our intention to make it hard for you to get in touch with us. That said, we've gotten back to your DM with more info. When you have a moment, please take a look.

[Wise @Wise]

"0% fees" doesn't mean free 🚨
It means the fee is hidden in the exchange rate or somewhere else.
The reality is that Australian banks are charging markups of up to 3.92% while advertising $0 transfer fees 🕵️ That hidden gap cost Australians $6 billion in 2025 alone. And regulators? Still treating disclosure as optional.
We won't stand for it! We need mandatory disclosure of all fees including FX markups against a uniform, independent benchmark rate, so Australians can get a financial system more built on honesty.
https://t.co/dUvt1pASno

[Wise @Wise]

@JasonUnsworthAA Two top-tier choices, Jason—we're already jealous thinking about the places you'll be exploring.

[Wise @Wise]

That “wow, I actually can afford this trip” feeling 🌄

[Wise @Wise]

@7_ssss_7 We've gotten back to your DM with more info on your case. Please take a look, and get back to us there with any questions you have. We're here to help.

[Wise @Wise]

@sjoerdcopier Thanks for clarifying. If your business isn't based in Malaysia, please reach out to us, and we'll have a look at your business account to confirm. To contact support, open https://t.co/wkXnJDiQzr and select 'Contact us'.

DM us if you're having issues with that, we'll gladly ...

[Wise @Wise]

@fabi_krie Oi, Fabi! Caso ainda precise de suporte, por favor, nos chame no privado.

[Wise @Wise]

@ConnectCK True, that would make finding specific invoices much easier — thanks for the suggestion, Chandan! We'll take this into account 💚️

[Wise @Wise]

@TevfikKoysurenn To reach out while being deactivated, go to https://t.co/wkXnJDiQzr and do the following:

• Click on Trouble logging in?
• Select My account was deactivated
• Select an issue
• Click I still need help
• Choose Phone/Email

We're here for you. (2/2)

[Wise @Wise]

@TevfikKoysurenn We're really sorry to hear this has left you in a vulnerable situation. We also understand why you want to share screenshots, but please avoid posting private or sensitive details publicly as it isn't safe. Contact us via email, phone or chat so we can help securely. (1/2)

[Wise @Wise]

@jahar56956 Hey, Jahar. We hear you, and will gladly have a look at how your case was handled to see if there's any way we could help. Please DM us with your membership number. Thank you!

[Wise @Wise]

@JeziiBlac Hey there! There's a workaround for this 😉️ You can use Jars to lock specific currencies — they're completely separate from your Main Account and can't be spent with your card or used for outgoing transfers. Here's more information: https://t.co/4K3lLKhi9q

DM us if you need...

[Wise @Wise]

@ggggjcy__ Hi, we'll gladly help! We saw your DM and got back to you with some information. Go check what we sent and let us know if you have any other questions. Thank you!

[Wise @Wise]

@sjoerdcopier Hey, Sjoerd. Sorry for the inconvenience. If your business is registered in Malaysia, it won't be possible to hold money on it. We apply withdrawal limits (which are reviewed periodically) to ensure we can operate safely and responsibly. Still, we understand your frustration.

[Wise @Wise]

@faizalshah01 @uTest Hey, Faisal. It's currently not possible to receive money to your personal Wise account if you're an Indian resident. However, it is possible if you have a business account. You can see what features we offer here: https://t.co/67bRLayZPz 

DM us if you have any other questions!

[Wise @Wise]

@hodeefahod5357 Hey. We completely understand how disruptive it can be to have no access to your money. We're required to occasionally run security/verification checks on customers — during this, account capabilities are limited.

If you have an emergency, please call us ASAP: ...

[Wise @Wise]

@AshleyZambranoC Hey, Ash. Card payment methods for BRL were discontinued from 27 November 2024 onwards. We removed this, as the high fees of this method didn't meet our standards in the region.

However, if you have any questions about this, don't hesitate to DM us. We're happy to help.