Hillary Chouinard

Canadian small business owner. Travel, helping others, soup, walking my dog, poker, and more travel are what make me happy. She/her.

[Hillary Chouinard @smilinghill77]

@HRFE_Incidents Where can I find out more about this? One of my employees was in the accident.

[Hillary Chouinard @smilinghill77]

@Matt_Pinner 20. Not nearly enough. Miles to go!

[Hillary Chouinard @smilinghill77]

@McCurdy1987 @WestJet Ever since @WestJet got purchased by a publicly traded company they have progressively gone downhill. I am also a RBC WestJet MasterCard. The options to book companion voucher are laughable.

[Kevin McCurdy @KevinMcCurdy]

Hi @WestJet

We need to talk.

I'm not sure what's going on with you, but you're slipping hard.

My wife and I paid for premium seats in both directions on our flights (one from YEG to YHZ the other from YYZ to YEG), and in both cases at the last minute our jets were swapped out for former Swoop aircraft with no leg room, no premium seats, no in-flight entertainment (in one direction, the other only because it was an ancient WestJet interior and still had WiFi) and barely any of the other perks we paid for.

I booked these seats so my wife and I would travel comfortably for our relatively long flights (5+ hours and 4+ hours respectively). I paid for an extra night hotel specifically so I could fly premium and treat my wife to an improved experience. Other personal costs have been incurred for me that I was happy to pay, just to have the premium experience. I have been a customer for over 20 years and have flown with you to the near complete exclusion of other Airlines during that time. I have advocated others to use you for both business and pleasure. I have been an RBC Westjet World Elite customer for years as well.

I've waited on hold twice for an hour each time and never managed to speak to a human being. The credit you told me to apply for two weeks ago because of this inconvenience the first time? Still not processed. (This should be AUTOMATIC, and the customer should not have to lift a finger unless they feel the credit isn't sufficient). Now I need to file another one for today. If I wanted a ULCC experience, I would have booked one.

Oh yeah, and my flight was delayed to boot.

Your only saving grace is that your flight attendants continue to deliver exemplary service (shoutout to the Service Lead, Victor on the YYZ-YEG flight today) making the best of a not ideal situation. The bulk of the Premium customers on my flight were not happy with the situation including of the other premium customers on that flight told me he'd been waiting 43 days for a credit for a similar downgrade from a previous flight. Does that really seem acceptable?

I rarely publicize my frustrations, however you have broken my trust, and that is not easily regained, also you are impossible to get ahold of. Needless to say after this trip I am seriously considering canceling my @RBC @Westjet Mastercard and ceasing to use WestJet for both business and personal travel. I get that profit is the only interest of your company now, but it's hard to make a profit without customers. I am far from the only person who has experienced this recently.

How the once mighty have fallen.

[Hillary Chouinard @smilinghill77]

@rumnchess Try not to misplace this one. Soooo happy your series ended on a high note!

[Hillary Chouinard @smilinghill77]

@jadcrnogorac I am well known at Braemar Drive and Portland Street stores as “the lamb lady”. I make all of their expiring lamb dreams come true. Your mother and I may well be soul mates.

[Hillary Chouinard @smilinghill77]

@halifaxsig @15fargusPat Happiest of birthdays Tony!

[Hillary Chouinard @smilinghill77]

@halifaxsig I got an email today about their 2024 schedule. Text me your email to 9028803071 and I will forward it. I guess since I don’t pay for X I can’t send you a DM.

[Hillary Chouinard @smilinghill77]

@halifaxsig Pre covid it was family style/buffet, now individual meals

[Hillary Chouinard @smilinghill77]

@halifaxsig You provide ingredients and cook a meal for the families staying in the house. Some of the meals also delivered to the family room at IWK. Qty to feed app 30. I have been doing it since 2019.

[Hillary Chouinard @smilinghill77]

@halifaxsig I know you lovr cooking. Are you familiar with their Home for Dinner program? It’s my favourite way to volunteer.

[Hillary Chouinard @smilinghill77]

@jadcrnogorac Because it did. At least in my opinion.

[Hillary Chouinard @smilinghill77]

@rumnchess My father is a serial non blinker user. He just assumes no one needs to know where he’s going.

[Hillary Chouinard @smilinghill77]

@KateUdle Hank’s lunch box is going to epic next week. Cab’t wait. Sadly have no blue cheese recipes to contribute.

[Hillary Chouinard @smilinghill77]

Ex-cons are previous Continental airlines staff. Not people who have been to prison. Great experience today. Please come back to @HfxStanfield @united. We miss you!

[Hillary Chouinard @smilinghill77]

Thank you to two amazing @united IAH teammates- Theresa England and Jackie (didn’t catch last name but a team lead and helped with last minute flight 3033 to CUN. Both were amazing and made a stressful situation a million times better. United is lucky to have so many ex-cons!

[Hillary Chouinard @smilinghill77]

@halifaxsig Big hugs Tony. I didn’t know that about your family in university. Mental health and addiction are both big and hard. More hugs.

[Hillary Chouinard @smilinghill77]

@cdtellier I am better organized than most. I figure if I go it will be sudden and unexpected. Don’t want to burden my loved ones with more than I have too. Have centralized lists of life insurance policies, investments, bank accounts, etc.

[Hillary Chouinard @smilinghill77]

@Sack_Vegas One lady was there because the note she got the day before had a mistake on it and the ofher because her illness was ongoing and couldn’t return to work.

[Hillary Chouinard @smilinghill77]

Currently at ER in Windsor. There are 2 people here that need DR’s notes to justify missing work. Grow up employers. Our system can not afford to waste it’s precious resources on this. #nshealth