Simon Smithson

[Simon Smithson @smithsos]

@LastPassHelp The password reset for says "unable to reset your password" and your form to contact customer support results in this error "Attempt to de-reference a null object Class.RecordTypeIds: line 14, column 1 Class.CommunityCtrl.createCase: line 273, column 1". Can someone DM me?

[Simon Smithson @smithsos]

@lastpass I need to confirm my account is closed and I won't be billed. You don't publish any support emails so how can I do that? I received a billing email when I thought the teams account was already cancelled. Can you help?

[Simon Smithson @smithsos]

@LastPassHelp The entire company has migrated away from LastPass 1+ years ago. No one has any browser or app access so there are no remembered cookies on my nor anyone else in the companies machine.

There must be a process beyond a CC chargeback.

[Simon Smithson @smithsos]

@LastPassHelp @LastPass That page sends me into a loop. I can't login so I can't create a support case. The can't log page redirects back to create a support case. Your password reset process says it isn't possible to recover the account. No one else in the company uses the account so we can't fix it.

[Simon Smithson @smithsos]

@ShopifySupport someone has created a store with my company email and I keep getting messages about it. I'm not able to log into the admin area obviously and all your support tools require being logged in. Can you fix it? Seems like it shouldn't be possible.

[Simon Smithson @smithsos]

How is that a pair of skis don't fit on plane @Iberia. Applying to bring luggage and having it rejected. Ridiculous.

[Simon Smithson @smithsos]

@pepephone ¿hoy hay problemas con la fibra en Valencia a nuevo? No tengo servicio desde 1600...

[Simon Smithson @smithsos]

@DiveMasterIns Do you realize your website has been vandalized? See https://t.co/0pesIhWmCQ for lots of viagra links.

[Simon Smithson @smithsos]

The things I do for free stuff: https://t.co/wDVUhCHPsP via @BoingBoing

[Simon Smithson @smithsos]

Blast from the past from @Orcon. Emails from 2005 being forwarded from my old account. Any idea why?

[Simon Smithson @smithsos]

@easyBus making a coach full of customers pay twice due to Stansted power outages. Poor form.

[Scott Wattie @ScottWattie]

@SMXemail your major outage today has been ongoing for over 9 hours and still no notifications as to what is happening? #poorservice

[Simon Smithson @smithsos]

I just voted for "FIshing" by 'Brooke Pownceby' #lpbeautifulworld #pic2689 via @lonelyplanet http://t.co/VtQEREb1DU

[Simon Smithson @smithsos]

@TelstraClearNZ call center is not much help, are you able to sort account issues out?

[Simon Smithson @smithsos]

@SendGrid The website seems to be down at the moment, any idea when it will be coming back up?