🚨Our new research has published!🚨
Immersion alone won't keep people in the metaverse.
The key to engagement?
Designing customer brand experiences that genuinely improve people's well-being and lives.
https://t.co/BjDHnDjpQh
#Retail#CX@Macquarie_Uni with @smr856
👉Interested in how to apply conditional mediation (CoMe) using PLS-SEM 🤔 read this latest article offering a comprehensive example https://t.co/PAKTMbgOkG
@SmartPLS
Excited to see our 2022 @JRetailing article, "Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact" co-authored with Syed Rahman @smr856 among the highest cited papers on the journal's website.
@Uni_Newcastle#retail#customerexperience#Marketing
Retailers compete not just for wallets—but for time, a key dimension of customer engagement. How to measure it? Read research by @smr856, @jamie007carlson, N. Chowdhury, S. Gudergan, M. Wetzels, D. Grewal: https://t.co/Jde1filDmy
#JournalofRetailing#CustomerEngagement
We are thrilled to unveil the Journal of Business Research #JBR Special Issue on "Advanced PLS-SEM Applications in Business Research”! https://t.co/Ymbd2J9Xm6
New publication- our results demonstrate that customers assess their Metaverse Customer Experience (MVCX) based on 10 specific attributes which can be measured via a practical, easy to administer short scale.
https://t.co/quF30L4ItI