At @XiaomiIndia, while we have made significant investments in building our Customer Support and After Sales Support capabilities, we also realise that there are situations where despite our best efforts, our Customers may not be satisfied with the response provided for various reasons.
To ensure that we continue to be responsive to the needs of such customers, we are introducing a three-level escalation mechanism where the customer has the option of escalating the issue to:
Level 1๏ธโฃ - Empowered Grievance Desk
Level 2๏ธโฃ - Head of Customer Service
Level 3๏ธโฃ - Office of the President (my office)
Each level has a clearly stated resolution time and will be monitored closely by me and my team.
https://t.co/g8soMCezfQ
#NoMiWithoutYou #XiaomiCares #CustomerSupport #Service #Resolution #Escalation #Xiaomi
At @XiaomiIndia, while we have made significant investments in building our Customer Support and After Sales Support capabilities, we also realise that there are situations where despite our best efforts, our Customers may not be satisfied with the response provided for various reasons.
To ensure that we continue to be responsive to the needs of such customers, we are introducing a three-level escalation mechanism where the customer has the option of escalating the issue to:
Level 1๏ธโฃ - Empowered Grievance Desk
Level 2๏ธโฃ - Head of Customer Service
Level 3๏ธโฃ - Office of the President (my office)
Each level has a clearly stated resolution time and will be monitored closely by me and my team.
https://t.co/g8soMCezfQ
#NoMiWithoutYou #XiaomiCares #CustomerSupport #Service #Resolution #Escalation #Xiaomi
Getting ready for the Super Festival ๐
It's time to be bold and to be ๐ฃ๐ค๐ฉ๐๐ฌ๐ค๐ง๐ฉ๐๐ฎ The true mid range series king is coming ๐คฉ
#RedmiNote12 5G series: it's not just a note, it's the #SuperNote@hawkeye@sumitsonal@s_anuj@themakeavish@RedmiIndia @MiFCBelgaum