Sofia Cusano

#Britalian 🇮🇹🇬🇧 Football fan and trash TV connoisseur. Trying and failing to become a ‘morning person’. Own views etc.

[you @MissZindzi]

Going to clubs dressed up like an upper management administrative assistant

[Sofia Cusano @sofiacusano]

5 days later - still noting. If you ever do pay me my expenses (over £3k) are you planning to pay with interest, given this has been going on since August and it’s now NOVEMBER 🫠

[Sofia Cusano @sofiacusano]

@British_Airways and still I don’t have my money - what the hell is going on?

[Sofia Cusano @sofiacusano]

@A2DominionHelp I’ve sent you the information - no update yet.

[Sofia Cusano @sofiacusano]

Third hot water outage at City Wharf since September. @A2DominionGroup’s phone line goes silent, complaints get no reply, no reference, no engineer time. Residents have no way to report faults. I have a baby at home. Please fix this. @HousingOmbuds

[Sofia Cusano @sofiacusano]

@British_Airways and still I don’t have my money - what the hell is going on?

[Sofia Cusano @sofiacusano]

@British_Airways You've finally offered to pay. You've asked for my bank name. Your inbox bounces my reply. Again. Two months in and I can't even give you the details you asked for. Reopen 14145204 and read my DM.

[Sofia Cusano @sofiacusano]

@British_Airways You've finally offered to pay. You've asked for my bank name. Your inbox bounces my reply. Again. Two months in and I can't even give you the details you asked for. Reopen 14145204 and read my DM.

[Sofia Cusano @sofiacusano]

@British_Airways You merged my claims into one case, then bounced every email I send to it. Thousands owed for cancelled BA2613, no payment date, and no way to contact Customer Relations. Reopen 14145204 and tell me when you're paying. CEDR is next.

[Sofia Cusano @sofiacusano]

@British_Airways 4 days later - no payment, no way to email you and no online response. This is appalling.

[Sofia Cusano @sofiacusano]

@British_Airways Still waiting on expenses from cancelled BA2613 (Catania, 10 Aug). You've had my bank details. Then authorisation letters. Then passports. Twice. Now you ask which bank details to use AGAIN and your inbox bounces every reply. Sort it out PLEASE!

[Sofia Cusano @sofiacusano]

@British_Airways @British_Airways Your Customer Relations emailed to say you're ready to pay and just need my bank details. I sent them on 8 Oct on both cases (14145204, 14131272) after Letty reopened one. Silence since. What else do you need? Please just pay.

[Sofia Cusano @sofiacusano]

@British_Airways This is a disgrace. You cancelled BA2613 and owe us thousands. Two months of repeated paperwork requests, bounced emails, a closed case and DMs nobody answers. We're badly out of pocket because of you. Reopen 14145204 and 14131272 and PAY. CEDR is next.

[Sofia Cusano @sofiacusano]

@British_Airways Im still waiting - can someone please respond - we are owed thousands, this is crazy!

[Sofia Cusano @sofiacusano]

@Ba_comSupport Lol fuck off

[Sofia Cusano @sofiacusano]

@British_Airways Did as asked and DM'd my case numbers. Your bot replied by trying to sign me up to the BA Club. Twice. So far today: inbox bounced me 3 times, scammers called pretending to be you, and now this. Two months. Can a human please just pay what you owe?

[Sofia Cusano @sofiacusano]

Heads up: complain to @British_Airways and fake "BA" accounts appear within the hour asking for your phone number, then call on WhatsApp. Real BA is @British_Airways only. Shame the scammers are faster than the actual customer service.

[Sofia Cusano @sofiacusano]

@British_Airways Still waiting on expenses from cancelled BA2613 (Catania, 10 Aug). You've had my bank details. Then authorisation letters. Then passports. Twice. Now you ask which bank details to use AGAIN and your inbox bounces every reply. Sort it out PLEASE!

[Sofia Cusano @sofiacusano]

@British_Airways This isn’t massively helpful given the costs involved for 6 people and the amount of time we’ve been waiting. Not to mention the endless documents you’ve asked us to send and resend and resend …

[Gay Interrupted @TwinkTheory]

I’m not one of those people who’s like “if I won the lottery I’d still want to have a purpose I’d work a little” I don’t want a purpose I want to be in bed

[Grace @gracecamille_]

3 glasses of wine deep and caught a whiff of a cigarette

[Second Tier podcast @secondtierpod]

Been so long since Millwall last played West Ham, these two featured...