Soldsie

Leading the #socialshopping revolution. We turn Facebook + Instagram comments into transactions. Sign up to increase sales and build a larger customer base.

[Soldsie @soldsie]

@TeninaHolder Hi Tenina, please reach out to [email protected] we'll be glad to help.

[Soldsie @soldsie]

@TeninaHolder We're glad to know it worked!

[Soldsie @soldsie]

@TeninaHolder Hi, have you already tried our engineer's recommendation on the previous message to go ahead and try to add post and reauthorize your instagram account? He previously tested your page from our end and it's working. If this solution doesn't fix the issue, please s...

[Soldsie @soldsie]

@TeninaHolder Hi Tenina, Here's a reply from our engineer regarding the issue you were having ---I just verified their page which their page would work anyway they can ignore the error message they are showing us. All they need to do is attempt to add their post and reauthoriz...

[Soldsie @soldsie]

@TeninaHolder Hello, I am doing a follow up with the engineer assigned to this case today.

[Soldsie @soldsie]

@TeninaHolder Thank you. I'll let our engineer know.

[Soldsie @soldsie]

@TeninaHolder As per engineer, He checked your Instagram and found out that your access token is Expired. Can you try to go to Manage > Posts and then click on the "Add Post" button and follow the instructions?

[Soldsie @soldsie]

@TeninaHolder hello, Our engineer would like to ask what device you are using. They tested it from our end and it works fine.

[Soldsie @soldsie]

@TeninaHolder I also would like to let you know that I have merged all your tickets so we can have this escalated properly. I will be providing updates on this ticket as well and feel free to reply on this conversation if you want to provide additional information or make a fo...

[Soldsie @soldsie]

@TeninaHolder Thank you for the info and I will make a follow up with our engineering team today. Regarding the charge, we'll be reviewing your account and request a refund.

[Soldsie @soldsie]

@TeninaHolder You will need to go to the web app and click add post and message will pop up letting you know to reauthenticate. Our engineer already contacted our mobile developer to update our mobile app with this.

[Soldsie @soldsie]

@TeninaHolder Hi, thank you for the screenshot. I'll go ahead have this forwarded to our engineering team for further investigation. We'll get back to you as soon as I have an update.

[Soldsie @soldsie]

@TeninaHolder hi Tenina, are you getting any error message? Can you kindly send us screenshots so we can further investigate?

[Soldsie @soldsie]

@TeninaHolder Thank you for reaching out. Can you provide us screenshots of the issue you are having so we can further investigate?

[Soldsie @soldsie]

@TeninaHolder
Hi Tenina,
Thank you for reaching out.

May I please have the link to your dashboard so we can check it further here on our end?

Regards,

[Soldsie @soldsie]

@TeninaHolder
Thank you for waiting.
We are glad to let you know that issue has been solved. Instagram made some changes to how images where displayed.
Kindly confirm from your end.

[Soldsie @soldsie]

@TeninaHolder Hi Tenina,
Thanks for reaching out.
There seems to be a problem with https://t.co/A2dCioJ9Cm pulling up recent post from Instagram. Our engineers are currently checking the issue. We will get back to you as soon as we receive an update from them.
Regards,

[Josh Brown @joshabrown00]

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[Soldsie @soldsie]

@aconversationxo

I have already reported the issue to our engineering team. I'll get back to you as soon as I get an update. Thank you for your patience.

Regards,