@Mobvoi_Official how do I factory reset the Ticwatch E3 when I've forgotten the unlock pattern? The reset prompt is hidden by the unlock pattern itself, so it is impossible to reset the watch? Video of problem: https://t.co/GX4kMsvpXE
@voipms 8 days of issues and your message is still "our team is working on it"? If you have someone competent they should have been able to at least get call-forwards working reliably by now. Just use a non-public server, only share the IP with back-end carriers
@voyp_us@voipms I think most people were patient for the first few days. However 3 or 4 days really should have been enough to put SOME kind of mitigations in place i.e. reliable call-forwarding. The fact that it has taken this long reeks of incompetence
@voipms Please post bandwidth graphs to prove that the attack is actually happening, and that this is not some sort of internal technical screwup/rogue employee etc
@voipms Yet another non-update? Service is still unusable after a full week! Stop whatever the hell you're doing now and concentrate on getting call-forwarding to work, it's the bare minimum!
@voipms Given that the attack has been ongoing for SIX DAYS and you've shared no details, are we to assume that your strategy now is to just wait it out until the attackers get bored?? I assume if you actually had a plan you'd be able to provide an ETA -- are we talking days? weeks?
@voipms HIGHEST PRIORITY HAS TO BE RELIABLE CALL-FORWARDING! Maybe setup a new server that is dedicated to handing call-forwards, and only give the server IP to the backend carriers, do not share the IP with the public (so it can't get attacked like the POP servers)
@Liger_XT5@voipms I'm not referring to the POP locations (since they have to be provided to the public), I'm talking about a dedicated server that's doing the SIP exchange with the ILEC/CLEC (carriers). The carriers would need to know the new IP but hopefully they wouldn't make it public
@voipms We're now going into day 5 of outage. My customers can't make emergency 911 calls, let alone do any business. Are we looking at 1 more day of outage? 1 more week? 1 more month? Give us some rough ballpark of what to expect, how much worse can this outage get
@voipms Can you provide some proof that there is actually an attack happening, and this is not just technical issues on your end? Have you contacted the authorities?
@voipms What reassurance can you provide that this service interruption is not going to drag into weeks or months? Are you still going to be saying "we're working on it" come October?
@voipms What, if anything, have you done to mitigate the problem? Are things getting better now just because the attackers have slowed down the attack during the weekend? Maybe they will ramp up the attack come Monday?