Somyakanta Nanda

[Somyakanta Nanda @somya_86]

@firstcryindia We bought the product Medela breast pump Swing Maxi from one of your stores in HSR layout for ₹28k, 5 months back.

Please help connect with @Medela_US for quick resolution.

[Somyakanta Nanda @somya_86]

@Medela_US urgent SOS : Our 5-month old Medela Swing maxi has stopped working. We live in Bangalore, India and there's no after-sale support. Customer care number 18001023645 is not operational. Written an email but no body has got in touch

Can you pls reach me at [phone]

[Somyakanta Nanda @somya_86]

@Medela_US urgent SOS : Our 5-month old Medela Swing maxi has stopped working. We live in Bangalore, India and there's no after-sale support. Customer care number 18001023645 is not operational. Written an email but no body has got in touch

Can you pls reach me at [phone]

[Somyakanta Nanda @somya_86]

@1mgOfficial not bharosemand at all

[Somyakanta Nanda @somya_86]

@1mgOfficial need urgent help regarding gross mis-management of critical medicines ordered. Customer care team is reckless and hopeless.
- Randomly cancelling critical orders
- Delivery personnel who are checking in to my society and checking out without delivering anything.

[Somyakanta Nanda @somya_86]

@ICICIBank
> Hating toothless ICICI customer care interactions regarding an issue I have
> Hating relationship manager calls on the pretext of helping me and pushing products
> Hating banner ads on their mobile app unnecessarily taking me to some other products section 😡

Bad CX

[Somyakanta Nanda @somya_86]

@myntra I see you have slapped a 299₹ convenience fee because I have high returns. I find it unfair as -
1) quantum not correct - return% mentioned on app is inflated.
2) no mala fide - My returns are due to errors in your cataloguing or fit issues.

Why scapegoat the customer?

[Somyakanta Nanda @somya_86]

@OnePlus_Support @OnePlus_IN @oneplus Why don't you guys respond to customers???

[Somyakanta Nanda @somya_86]

@OnePlus_IN Hi. This is regarding complaint, Reference number 221025-005185. Requesting intervention for resolution. Customer contact 76220-64444. Thanks

[Somyakanta Nanda @somya_86]

@OnePlus_Support @OnePlus_IN @OnePlus_Support your reply is always "send DM" no matter how many times I explain my issue. Can you get someone to call and resolve. It's a bad customer experience you guys have

[Somyakanta Nanda @somya_86]

@OnePlus_Support Please solve for complaint reference number 221025-005185.

Long pending. Please ask your team to call

[Somyakanta Nanda @somya_86]

Hence request you to kindly oblige.

Don't bother me again by asking me to DM

Get some human on the job who is empowered to take a decision on my case

[Somyakanta Nanda @somya_86]

@OnePlus_Support your chatbot is dumb. It keeps on asking to DM even after sending a DM. There's no intelligence or intent.

[Somyakanta Nanda @somya_86]

@ICICIBank_Care you guys don't care do you? @ICICIBank Please stop badgering me with promotional calls. Requesting this multiple times now with DND forms filled. If I need your services, I will reach out. #itne-call-itne-call-itna pain

[Somyakanta Nanda @somya_86]

@AmazonHelp I am saying that I bought something with assurance of Amazon. I didn't buy it from a 3P seller website.

Own it up

[Somyakanta Nanda @somya_86]

@amazonIN Very disappointed with Amazon experience as seller has shipped defective product TWICE for the same order. Will have to take pains of packing the heavy product again. Not happy since repeat issue

[Somyakanta Nanda @somya_86]

@AmazonHelp Also, I am either having trouble explaining myself or your guys don't understand what my issue is.

They say 3P seller, Amazon has no responsibility, talk to seller, figure out, bye

[Somyakanta Nanda @somya_86]

@AmazonHelp Hi pranay. I tried, but Amazon folks seem to be in a hurry

[Somyakanta Nanda @somya_86]

@AmazonHelp (4/4)

In summary.
Received defective product twice
Didn't get due refund as promised by seller
Wrong cataloguing of product tantamount to cheating the customer with a inferior product

Need you guys to talk to me. And I need to be compensated fairly. For once

[Somyakanta Nanda @somya_86]

@AmazonHelp Problems with order 405-2339987-0458760 are piling up.
(1/2)
Just to set context. Ordered a dining table. first time, product had defects. Had to request return. Difficult to Pack it by removing legs one by one, tabletop etc.

Ordered 2nd time. Again defective.

Contd below

[Somyakanta Nanda @somya_86]

@AmazonHelp (3/4)

Not to mention further time effort money that will be lost in redoing the glass top.

Circling back. The 2nd time defect was compensated with amount after deduction of bank offer. It's not done, seller should have paid up what is due compensation.