Sony Mathew

Engineering @chatwootapp • Always building • @ycombinator Alum • Prev @FreshworksInc @getpostman • Tweets: startups, philosophy, science and ooh, sarcasm

[Sony Mathew @sonymathew_]

Over the years, some of the people I respect and value I have met or worked with as I have noticed has a shared quality. It's their way of thinking. The clarity, the so obvious logic that we fail to observe, the way of eliminating multiple choices for decision making. (1/4)

[Sony Mathew @sonymathew_]

Every program is a part of some other program and rarely fits. - EPIGRAMS IN PROGRAMMING (4/120)

[Sony Mathew @sonymathew_]

Syntactic sugar causes cancer of the semicolon. - EPIGRAMS IN PROGRAMMING (3/120)

[Sony Mathew @sonymathew_]

Functions delay binding; data structures induce binding. Moral: Structure data late in the programming process. - EPIGRAMS IN PROGRAMMING (2/120)

[Sony Mathew @sonymathew_]

This guy put a wifi-server and free library with e-books in a light bulb. 🤯

Good read. https://t.co/yZCguQkD19

[Sony Mathew @sonymathew_]

One man’s constant is another man’s variable. - EPIGRAMS IN PROGRAMMING (1/120)

[Sony Mathew @sonymathew_]

J sonnn! I have worked with a lot of jsons during my time. They are everywhere.

[kanav @kanavtwt]

Day 1 of vibecoding

[Sony Mathew @sonymathew_]

Voice was the logical next step for Chatwoot.

It was always the question of "when" and last week, it was answered. Kudos to the entire team for this special release.

[Sojan Jose @sojan_official]

Ever since the early days of Chatwoot, we always imagined voice being part of the product.

Back in April, this started as a vibe coding exploration with Claude Code. Mostly a late-night personal project to see how voice could fit inside Chatwoot.

We demoed the prototype to the team around May. It took a while to turn it into something real.

Huge credit to the team for taking it from prototype to production, and shipping it with so much care and polish.

Voice calls are finally in Chatwoot 🥹

[Sony Mathew @sonymathew_]

Started experiencing time slippages again after I installed Instagram last weekend.

[Chatwoot @chatwootapp]

Voice has been one of the most requested features in Chatwoot since the early days.

Support does not happen in one channel anymore. A customer might start on live chat, follow up on WhatsApp, reply over email, and, in some cases, a quick call is still the fastest way to solve the problem.

We always knew that voice had a place in Chatwoot, but we wanted to get the foundation right first.

Over the last few years, we have focused on making Chatwoot a solid product for text-based customer conversations across live chat, email, WhatsApp, social channels, help center, automation, and AI. Once those workflows became mature, it made sense to bring voice into the same experience.

Today, we are introducing voice calls in Chatwoot.

[Sony Mathew @sonymathew_]

Voice channel in Chatwoot. This is a step-up and is just the first step of something greater!

[Sony Mathew @sonymathew_]

Voice Channel is a the holy grail of customer support going forward and I'm very excited to be part of launching Voice Calls in @chatwootapp. The bounds of what a small team can achieve has expanded with AI.

Come support the launch on Product Hunt:
https://t.co/8768FE84RQ

[Sony Mathew @sonymathew_]

The 8 fallacies of distributed computing:

* The network is reliable
* Latency is zero
* Bandwidth is infinite
* The network is secure
* Topology doesn’t change
* There is one administrator
* Transport cost is zero
* The network is homogeneous

https://t.co/jmj2FyRbny

[Sony Mathew @sonymathew_]

Attention was already a scarce resource before AI, and it is even more so now.

Keeping AI generated content clearly labeled and demonstrating human effort helps show consideration for teammates, and keeps a touch of humanity alive in our work.

https://t.co/BHpobytdIg

[alon @alonzuman]

having a wife is crazy cuz its like claude code but it prompts you instead

[Sony Mathew @sonymathew_]

Woahh 😳

[xin @bryanwangxin]

苹果的发布会视频中，但凡有说到 Siri 的地方，都会切掉音频中 3k、4k、5k、6kHz 频率部分，以防观看视频时附近的苹果设备激活 Siri。

[Sony Mathew @sonymathew_]

This is so cool 😂

[hrdk @hrdktwt]

Someone on Reddit built a game where you ride a dirt bike on top of any company's stock chart.

[Sony Mathew @sonymathew_]

The only thing truly “on time” in #Bangalore is traffic 🚦

Every. Single. Day.

Rain, summer, war, epidemic - traffic never misses standup.

Back in the day, heroes fought dragons.

Today, heroes are the ones who somehow beat ORR traffic 😭

@peakbengaluru

[Sony Mathew @sonymathew_]

Even @ChatGPTapp needs daily affirmations to survive in today’s world 😭

I have been saying my please-s and thank you-s, though.

Truly distilled human emotions popping up every now and then.

@OpenAI @sama #codex #chatgpt #openai

[Sony Mathew @sonymathew_]

😂😂

[Daksh Gupta @dakshgup]

boris cherny goes on a podcast every three months and says something like “i’ve stopped breathing now i just wrote a breath.md” and the next day everyone in sf stops breathing

[Sony Mathew @sonymathew_]

Chatwoot just hit 30k stars on GitHub.

Out of 28 million public repos in GitHub around 500-1000 has achieved this milestone.

This is no small feat. This is a testament to the power of community and building something people want.

Thank you all for the love ❤️

[Chatwoot @chatwootapp]

30,000 stars on GitHub! Thanks to everyone who made this possible.