Southern Water

This is our official account.
We're here to help Monday-Friday 8am-6pm with your billing queries, and 24/7 for everything else.

[Southern Water @SouthernWater]

@alexelxir Hi there,

Hi there, I'm really sorry to hear about this leak. I have looked into this matter further for you and can see that this area's fresh water is supplied by Portsmouth Water, I would advise contacting them further regarding this matter.

Kind regards,
Lara

[Southern Water @SouthernWater]

@neil_north of hours.

Kind regards,
Matt 2/2

[Southern Water @SouthernWater]

@neil_north Hi Neil,

I'm really sorry for the delay. Unfortunately we experienced another leak in the network whilst we were recharging which has caused a delay. This leak has now also been repaired and we are hoping to get the water restored to you within approximately the next couple 1/2

[Southern Water @SouthernWater]

@neil_north Good afternoon Neil,

I'm really sorry to hear that. We have recently repaired a leak in the area and are currently refilling the network. We are hoping to have your water restored within approximately the next hour.

Kind regards,
Matt

[Southern Water @SouthernWater]

@guysie4 Good afternoon,

Unfortunately, we do not supply the water in this area. This area is covered by South East Water, so they will be the ones to contact regarding this.

Kind regards,
Matt

[Southern Water @SouthernWater]

@MarieLo45403492 Hello Marie,
I am sorry to hear this. Could you please send us a DM containing your full name and full address and I will look into this for you.
Kind regards,
Caitlynn

[Southern Water @SouthernWater]

@Spock272 Hello,
I have emailed the team that are doing the repair works on Pelham Road. I will contact you when I have had a response.
Kind regards,
Caitlynn

[Southern Water @SouthernWater]

@Spock272 Hello,
I am sorry to hear this. Could you please send us a DM with the location of this repair and we will investigate this further for you.
Kind regards,

[Southern Water @SouthernWater]

@sussex_sue possible that two jobs covering the same area can be active at once with one finishing before the other.
I do apologise for any confusion caused by this.
Kind regards, 3/3

[Southern Water @SouthernWater]

@sussex_sue that there were 2 jobs for flushing in this region, the one mentioned above, and another that was carried out between the dates of the 29th of June, and the 10th of July.
When our inspectors perform flushing, they do so over a large area. This means that it is entirely 2/3

[Southern Water @SouthernWater]

@Adam_Holmes regards, 3/3

[Southern Water @SouthernWater]

@Adam_Holmes introducing a Hosepipe Ban aren't based on a single point in time, but on long-term trends and forecasts, helping us protect supplies for essential use and the environment. We only introduce restrictions when they're considered necessary and after careful assessment.
Kind 2/3

[Southern Water @SouthernWater]

@JackNeedha9540 Hi Jack,

Sorry to hear this. The freshwater in this postcode area is supplied by @SEWaterUK - We deal with the wastewater in this area.

I hope this gets resolved for you.

Kind regards,
Kayleigh

[Southern Water @SouthernWater]

@razzasouthward notified, then letter drops have been known to be carried out by the contractors, so I'm genuinely sorry that you haven't received anything. I have of course fed this back to the relevant parties, but due to the time, they likely won't pick this up until the morning. 2/2

[Southern Water @SouthernWater]

@razzasouthward I'm not disputing that at all, as I completely agree that prior notification would have been the correct thing to do. Normally, when works like this are being carried out, our particular team would be notified and we'd send out texts to the impacted areas, and if we're not 1/2

[Southern Water @SouthernWater]

@razzasouthward notification. So i do apologise.

Kind Regards 3/3

[Southern Water @SouthernWater]

@razzasouthward other ongoing works in the area, to prevent clashes etc. We're just trying to contact the out of hours representative to pass on your comments about prior notification, because it seems as though this was planned works, and there should have been some sort of prior 2/3