Thomas Paterson

A guy making things move.

[Thomas Paterson @southpoint_tp]

@Jason_Faber Nascar!

[Thomas Paterson @southpoint_tp]

@British_Airways Thanks for the bog std reply...typical BA. Two times in a row now from GLA to SIN via LHR I am delayed and missing my flight. I give up. Sad to day when a Silver member drops BA for all future flights. Sorry Steph...not your fault.

[Thomas Paterson @southpoint_tp]

@British_Airways what's going on with BA1489. Google update is showing a delay and a flight time of under 30 minutes. Seems unlikely?

[Thomas Paterson @southpoint_tp]

@British_Airways how long does it take for tier points and avios to appear in my account? I flew Sunday and no update as yet. Thanks

[Thomas Paterson @southpoint_tp]

@Jason_Faber @kflem24 You love riverdale Fred!

[Thomas Paterson @southpoint_tp]

@qatarairways thanks for a great flight QR943 & 211 and helping me connect in under 30 mins! See you Friday am for the return!

[Thomas Paterson @southpoint_tp]

@British_Airways social media team, thanks for resolving my case. I appreciated the sincere call and appology. Thank you.

[Thomas Paterson @southpoint_tp]

@Jason_Faber Quesque c'est?.....

[Thomas Paterson @southpoint_tp]

@British_Airways 2/2 Maybe you forgot you are an international company and have customers outside of the UK! Call me, pm me. Fix this!

[Thomas Paterson @southpoint_tp]

@British_Airways 3 months now I have not had my reimbursements. Is it time to lawyer up? Only available to talk from 1 to 5 is crap. 1/2

[Thomas Paterson @southpoint_tp]

@British_Airways Really.....stop hanging up on me. Amadeus might be broken but we need to talk. Unreal

[Thomas Paterson @southpoint_tp]

@British_Airways Your assurances are no longer good enough. Two months and still waiting. Get the finger out and PM a telephone number to someone who cares.

[Thomas Paterson @southpoint_tp]

@British_Airways Still waiting...upcoming trip to the UK is with BA, then it will the last. #staralliance #krisflyer #goingforgold for the win.

[Thomas Paterson @southpoint_tp]

@British_Airways Wrote back to you on Aug 25. Where's the response? Flight was Aug 6/7. Imagine if any of your service providers ignored BA. Failed KPI!

[Thomas Paterson @southpoint_tp]

@British_Airways Customer service has begun the discussion and now the trail has gone quiet. What is the definition of soon at BA?

[Thomas Paterson @southpoint_tp]

@British_Airways Have waited long enough. Customer service is shocking. All I need is 5 minutes on the phone with someone of authority. Nobody can clarify.

[Thomas Paterson @southpoint_tp]

@British_Airways They have reviewed the claim but are not following a simple request. Breakdown what ia remitted as it does not tally with my submission.

[Thomas Paterson @southpoint_tp]

@British_Airways over a month since my delayed flight of 12hrs. Over 3 weeks since customer has emailed back. #callme #bronzemember