Not sure there’s any Customer care service out there as terrible as @FOBroadband. Absolutely useless lot. No resolution for over a week now and all they do is tell lies. Cc @fccpcnigeria@NgComCommission
@FOBroadband@ConsumersNCC@NgComCommission@fccpcnigeria@FiberOne_help For the record, it is now 9 days without resolution and I called your customer service team today and got the usual response. “Wait till tomorrow. Your action is however noted and I hope that it brings resolution to the issue.
@NgComCommission@FOBroadband@fccpcnigeria@ConsumersNCC It is day 7 and the issue still hasn’t been resolved. Called again today and was told another set of lies. Kept me on hold for 15 minutes wasting my airtime. @ConsumersNCC please help intervene. If they won’t listen to customers maybe they’ll listen to a regulator.
@FOBroadband@fccpcnigeria@NgComCommission I have been talking to your custcare agents for a week now. Telephone calls that are not toll free and via WhatsApp. They treat each call or chat like a fresh complaint and promise to call back or send an engineer the next day. Till now, nothing.