Helen Macarthur

Crafty, creative, sparkly pink butterfly loving crocheter:)

[Helen Macarthur @sparkhels]

@AskNationwide Thank you but I’ve already raised 2 complaints over 5 days ago and heard absolutely nothing. And I’m struggling for the month after nationwide took my mortgage payment twice and won’t pay it back

[Helen Macarthur @sparkhels]

@AskNationwide really disappointed and feeling let down that you still have my money 9 days later and haven’t bothered to follow up my complaints. #unhappycustomer

[Helen Macarthur @sparkhels]

@AskNationwide you have taken my mortgage payment twice after a direct debit date change and made me go overdrawn twice! How do I make a complaint and get my money back?

[Helen Macarthur @sparkhels]

@Ticketmaster you haven’t sent me my codes for coach tickets for boyzone but yet the deadline for me to confirm them is Tuesday!

[Helen Macarthur @sparkhels]

@AmazonHelp @AmazonUK Thanks Sara. It was a Black Friday deal so hopefully no one else has the same issue…

[Helen Macarthur @sparkhels]

@AmazonUK wow thanks SO much for sending this chocolate in such a disgusting condition! Maybe you could send a whole edible bar next time I pay for one?!

[Helen Macarthur @sparkhels]

@sarahembull you wrote an article at Christmas on Lauren Bische. She’s had her TikTok account hacked & lost everything she’s worked so hard for. TikTok aren’t helping her, she’s even travelled to their hq for help. Would you be able to do a follow up article to try and help

[Helen Macarthur @sparkhels]

@TikTokSupport please can you help?! Lauren is currently being blackmailed by a hacker for her account! She is a creator who earns money through your platform so this is really urgent

[Helen Macarthur @sparkhels]

@TikTokSupport how can a creator get their hacked TikTok account back? The hacker is blackmailing her, none of your forms work, she’s even travelled to London to your HQ! TikTok account is Lauren navigating life

[Helen Macarthur @sparkhels]

@SkyUK you could do with some new call centre staff! I’ve been charged twice for a sky error. Asked how to complain and told you don’t do anything with complaints! WOW what a company! #donotrecommend

[Helen Macarthur @sparkhels]

@AmazonHelp please tell me how to log an official complaint. I’ve had enough of your delivery driver dumping parcels on my doormat when no one is home. #amazondoesntcare

[Helen Macarthur @sparkhels]

@santanderukhelp please can you advise me what to do. Email and text received suggesting payments failed but no account held or used for at least 6 years. Sounds like a scam?

[Helen Macarthur @sparkhels]

@AmazonHelp No that’s not what I was asking. I would just like to be sent a new box to keep it in

[Helen Macarthur @sparkhels]

@AmazonUK @AmazonHelp Amazon how can you send something out with a damaged box like this?! This was a Christmas present and cost a lot so I’d expect it to be in perfect condition!

[Helen Macarthur @sparkhels]

@AmazonHelp No I’ve just contacted you on here as your social media teams are much more helpful from experience than spending ages having to explain over and over again via your Amazon chat service

[Helen Macarthur @sparkhels]

@AmazonHelp @AmazonUK It was actually packaged like this as the outside packaging box was fine so it wasn’t damaged in transit, it was damaged by your warehouse staff. Please send me a new perfect box out asap

[Helen Macarthur @sparkhels]

@AmazonHelp @AmazonUK Hi there it was sold by Amazon not a third party seller. It had to be opened over Christmas as it was a gift and they wanted to build it so I’d like to be sent a new perfect box to keep it in please seeing as it was so expensive and it’s in such a state

[Helen Macarthur @sparkhels]

@SkyHelpTeam trying to transfer a number to you. Got the pac code and used it but now it tells me by text I have a new number. Can you help?

[Helen Macarthur @sparkhels]

@AmazonHelp had enough of your delivery driver not following instructions. Please can you advise how I log an official complaint?

[Helen Macarthur @sparkhels]

@AmazonHelp please help- I was told I didn’t have to return a book that was damaged during delivery and now I’ve received an email telling me if I don’t return it I’ll be charged! I can’t return it as I threw it away days ago as it was soaking wet!