However, @GoibiboSupport offers no human customer support - only an AI voice assistant that repeatedly asks me to wait 48 hours. This is extremely frustrating and unacceptable. Requesting @MoCA_GoI to please look into such practices by third-party booking platforms.
PNR: S46PSV
Booked a flight on @IndiGo6E via @goibibo for 7th Dec, which was cancelled by the airline. Itโs been over a month and my refund is still pending.
IndiGo has confirmed that the refund was already processed from their end and that Goibibo needs to credit it to my account. 1/2
@GoibiboSupport@MoCA_GoI Adding screenshots here for more clarity. It has been stuck with 'Cancellation request raised' status since forever. Earlier it was showing the refund will be processed on 5th Jan, now it shows 10th Jan.
@GoibiboSupport@Goibibo_Support
However, @GoibiboSupport offers no human customer support - only an AI voice assistant that repeatedly asks me to wait 48 hours. This is extremely frustrating and unacceptable. Requesting @MoCA_GoI to please look into such practices by third-party booking platforms.
PNR: S46PSV