Steve Mellor

[Steve Mellor @ssjjsd]

@freebeat_ai Please refund me what I’ve spent, the site doesn’t work

[Steve Mellor @ssjjsd]

Hello, I wanted to share Milo's story with you. This brave one-year-old golden retriever is fighting for his life against tetanus. Please consider clicking the link below to donate or sharing it with others who might help. Thank you for your kindness. https://t.co/nm7RiLhb5k

[Steve Mellor @ssjjsd]

@SkyBet Top 50 companies for customer service, you are an absolute joke? You block my account for no reason ask me to send personal information including bank statements and that’s the response I get. Tell me how to get my money from my account.

[Steve Mellor @ssjjsd]

@virginmedia Ofcom has set out conditions that providers must comply with.
It said providers must ensure “customers who are leaving do not face additional barriers or hassle compared with those who are signing up for new services.”

[Steve Mellor @ssjjsd]

@virginmedia There’s a very simple way to stop all the bad press you’re getting, just put a “cancel my service” option on “my Virgin media”. After this recent debacle, I wouldn’t take your service again if you were the last option on earth

[Steve Mellor @ssjjsd]

@virginmedia Which one of the five pages do I find the address

[Steve Mellor @ssjjsd]

@virginmedia

[Steve Mellor @ssjjsd]

@virginmedia

[Steve Mellor @ssjjsd]

@virginmedia

[Steve Mellor @ssjjsd]

@virginmedia

[Steve Mellor @ssjjsd]

@virginmedia You try calling retentions, they fob you off and do their utmost to stop you and put you on hold for hours

[Steve Mellor @ssjjsd]

@virginmedia @Ofcom have stated that you must make it as easy to leave your service as it is to join. This is clearly not the case, hence my complaint, I have also asked @itvMLshow to investigate

[Steve Mellor @ssjjsd]

@virginmedia Can you not see the hassle I’ve had trying to cancel my service? I’ve been a VM customer from day 1 after you took over Telewest. If that’s how you treat loyal customers god help the new customers

[Steve Mellor @ssjjsd]

@virginmedia The website comes up on the first page of a Google search. You can email them or call them it’s got nothing to do with me, it’s just another very disgruntled customer who’s had the same experience as me and many others when trying to cancel the service

[Steve Mellor @ssjjsd]

@virginmedia If you’d read it, you’d know who the site owner is 🤦🏼‍♂️

[Steve Mellor @ssjjsd]

@virginmedia Nothing to do with me, you clearly haven’t read it properly. Just goes to show what lengths people will go to get your attention. I’ve lodged a complaint with Ofcom, I just hope loads more people do the same so they will investigate you again

[Steve Mellor @ssjjsd]

@virginmedia - Is this what people have to do to get through to you? https://t.co/yg8NSfdP68
@atjoshdavies @franko180 @danieldhems Re tweet the hell out of this website everyone.

[Steve Mellor @ssjjsd]

@MartinSLewis @itvMLshow Please, please, please will you investigate @virginmedia. It’s impossible to cancel your broadband package, they put you on hold, fob you off, ask you loads of irrelevant questions and then do nothing. Apart from driving to their offices, I’m out of ideas

[Steve Mellor @ssjjsd]

@atjoshdavies @virginmedia @franko180 @danieldhems Thanks no it’s not mine. I did get through on the phone after 35 minutes on hold & told the lad I wanted to leave, he put me through to the retention team who answered on about 1 hour on hold. The girl I spoke to took the same security info then put me on hold, I gave up on 40m