I paid @AirCanada to add extra legroom on a long-haul flight, & they proceeded to give me a seat with a broken backrest. Flight was full, couldn’t be moved. Filed a complaint when I got back. I was given a discount code to use on my next booking. It’s 0% off…
@clairlemon As long as a company only faces a threat from one grievance narrative they can endorse that narrative and not have to worry about the truth. When more than one narrative poses a credible threat, playing it safe is no longer an option. Time to worry about the truth, google.
If you play 'In The Air Tonight’ by Phil Collins on December 31st at 11:56:40 the drum break will play right as the clock strikes midnight. Start off your new year right.