shailesh

[shailesh @ssproffe]

@pratikpota @EurekaforbesIN @CCI_India Thanks for the template reply, @EurekaforbesIN , but "satisfied" is the wrong word after 3+ weeks of ignored complaints under an active AMC. Please explain the delay and confirm an AMC extension for the lost service period.
@pratikpota

[shailesh @ssproffe]

@pratikpota CEO 3 weeks, multiple follow-ups, active AMC, and @EurekaforbesIN still hasn't fixed my purifier. Complaint CM-101026-79894147. My kids have had no safe drinking water since 9 Oct. Who is accountable? Need senior management to respond today@CCI_India @jagograhakjago

[shailesh @ssproffe]

@pratikpota @EurekaforbesIN @pratikpota Your sales team calls non-stop at AMC renewal time. Where is that energy when a paying customer needs service? Complaint CM-101026-79894147 open since 8 Oct, my kids have no safe water. Collecting payment is easy, delivering service is not?
@EurekaforbesIN @CCI_India

[shailesh @ssproffe]

@pratikpota @EurekaforbesIN @CCI_India @EurekaForbes @pratikpota Mr CEO Shame on entire Eureka forbes management after multiple tweet as well entire management is not bothered to resolved the issue Expecting reply on this else I can tag Health ministry on next tweet

[shailesh @ssproffe]

@pratikpota @EurekaforbesIN @CCI_India @EurekaForbes @pratikpota Mr CEO Shame on entire Eureka forbes management after multiple tweet as well entire management is not bothered to resolved the issue Expecting reply on this else I can tag Health ministry on next tweet

[shailesh @ssproffe]

@pratikpota @EurekaforbesIN @CCI_India @EurekaForbes @pratikpota Hello Mr CEO Still awaiting resolution received below generic mail but after revert as well no call no show #shameless Management #CustomerExperience It almost going to complete one month RO not working Any health issue to my family Eureka forbes will be responsible

[shailesh @ssproffe]

@pratikpota @EurekaforbesIN @CCI_India @EurekaForbes @pratikpota Hello Mr CEO Still awaiting resolution received below generic mail but after revert as well no call no show #shameless Management #CustomerExperience It almost going to complete one month RO not working Any health issue to my family Eureka forbes will be responsible

[shailesh @ssproffe]

@pratikpota @EurekaforbesIN @CCI_India @pratikpota Paid for AMC, got zero service. @EurekaForbes raised complaint on 8 Oct, technician "scheduled" 10 Oct, never fixed. No accountability, no answers. Worst customer service I've ever seen. #EurekaForbes @CCI_India

[shailesh @ssproffe]

@pratikpota @EurekaforbesIN @pratikpota Your sales team calls non-stop at AMC renewal time. Where is that energy when a paying customer needs service? Complaint CM-101026-79894147 open since 8 Oct, my kids have no safe water. Collecting payment is easy, delivering service is not?
@EurekaforbesIN @CCI_India

[shailesh @ssproffe]

@pratikpota CEO 3 weeks, multiple follow-ups, active AMC, and @EurekaforbesIN still hasn't fixed my purifier. Complaint CM-101026-79894147. My kids have had no safe drinking water since 9 Oct. Who is accountable? Need senior management to respond today@CCI_India @jagograhakjago

[shailesh @ssproffe]

@pratikpota Which senior manager is accountable for ignoring complaint CM-101026-79894147 for 3 weeks? Name one.Writing directly to CEO as @EurekaforbesIN service is pathetic
Final warning to resolve complaint within 24 hours or I'm taking to the Consumer Commission with proof

[shailesh @ssproffe]

@pratikpota Attached screenshot of Instagram as well Got reply from eureka forbes 1 week back that share the details which was shared right away but then your entire pathetic team unresponsive Kindly reevaluate your pathetic customer support @EurekaforbesIN

[shailesh @ssproffe]

@pratikpota Which senior manager is accountable for ignoring complaint CM-101026-79894147 for 3 weeks? Name one.Writing directly to CEO as @EurekaforbesIN service is pathetic
Final warning to resolve complaint within 24 hours or I'm taking to the Consumer Commission with proof

[shailesh @ssproffe]

@excitel_rocks @VivekRaina_1 Finally after almost 30 days, and multiple tweets your team is able to understand the concern now. As of now your team is able to understand the issue solution not sure another 30 days required 😂😂😂😂Literally Excitel Rocks

[shailesh @ssproffe]

@excitel_rocks @VivekRaina_1 Already surrender my connection, device already picked up — yet the app still nags me to recharge for a service I no longer have. Classic case of accounts not being closed after termination. Anyone else facing this? #Excitel #ConsumerRights

[shailesh @ssproffe]

@excitel_rocks @VivekRaina_1 Then why I am getting messages to recharge and even your app is allowing me to recharge as well.Kindly response on this

[shailesh @ssproffe]

@excitel_rocks @excitel_rocks @VivekRaina_1 Expecting some reasonable response here ticket number screenshot is already attached then also team is asking for account details

[shailesh @ssproffe]

@excitel_rocks @VivekRaina_1 @TRAI Device collected in August month but connection is still marked as active @TRAI need to audit excitel actual customer base and serious concern on customer data security Still I am active customer after connection surrender in August month itself

[shailesh @ssproffe]

@excitel_rocks @VivekRaina_1 @TRAI Worst part I am getting this message today @VivekRaina_1 Expecting some reasonable response and resolution