Imagine a world where new technologies and data science transform the retail experience, from dramatically improved customer service to streamlined supply chain operations. Andrew paints a compelling picture of the exciting promise of edge intelligence.https://t.co/8v7xjxXzCE
On average, category marketers miss more than 57% of the values that shape the behavioral loyalty/engagement (brand enlightenment) drivers. https://t.co/5b5I8OEc1Z
Each time I chat with Nitin I'm struck by how he thinks about the world he's helping to build. Deep understanding of technology - yes, of course. Domain expertise CX functions - also yes. But I think it's his perspective that's driving the big successes.https://t.co/wDUcd20I94
Nitin Badjatia is Senior Vice President of SAP CX Solution Management which means he sees things from a higher altitude than many of us. It also means when you get into a conversation about the intersection of AI & CX its going to be an eye-opening one. https://t.co/wDUcd20I94
A “holistic” approach sounds virtuous – in a yoga pose kind of way – but in fact it takes on an even healthier stance when applied to the business of podcasting. https://t.co/OBpoTZ63Ov
Mary Mathes and her team at Alpha-Diver recently released their findings on Gent -Z's snack habits. Interesting thing about the data is that it turns out that those tendencies and preferences translate well beyond the snacks they eat. WELL beyond. https://t.co/iywl7EDLug
"Marketing and advertising matters, of course, but more so a brand’s ability to emotionally engage, which involves something more than just entertainment." https://t.co/sLXOHGs6b7
One of the best things about my job is that I get to interact with some of the smartest people in business - especially when they're people like Tim Mason, CEO of Eagle Eye. Hear what one of the legends has to say about what's next in retail.https://t.co/MRsAbWNJfu
Tim’s insights from his journey with Tesco Club Card and the 2nd edition of his seminal book, “Omni Channel Retail,” provide a deep dive into the evolving landscape of marketing. https://t.co/MRsAbWNJfu
The first challenge retailers face is expanding their pool of members. Nearly half (43%) of retail leaders surveyed for Eagle Eye’s Grocery’s Great Loyalty Opportunity report said attracting new loyalty members was their biggest challenge. https://t.co/Bc4mlBti2F
It's time to look past the hype. The retail sector could see profit increases of $400 billion to $660 billion annually. Generative AI’s effect on overall productivity could contribute the equivalent of $2.6 trillion to $4.4 trillion to the global economy. https://t.co/jKy42Rt9Z8
Whatever our misgivings about how the healthcare industry is evolving, we trust that our doctors know what they’re talking about. https://t.co/pqHTaLCczU
Say you're the co-founder of one of the first and best CDPs on the market. Say you're one of the first to bake AI into your processes. Say that has enabled untold insights from the data. What would you be thinking about the future possibilities? https://t.co/jEEmPF6ZO8
"We’re able to show merchants – in realtime – how providing customers with an experience that is specific to them, can increase customer engagement, shopability, and ultimately ROI." https://t.co/CfMW340UZJ
Check out Hansa’s Marketer’s comprehensive guide to implementing a CDP - created to help Marketing leaders design, implement and get value out of a Customer Data Platform. https://t.co/oR1z7UvzEs
Is there such a thing as "DEI-Washing"? Not at Cannes Lion! Ingrid and Mike sat down (virtually) with Gaelle Comte of the famed festival to talk about how the event maintains its status as the high-mark in marketing. GREAT conversation! https://t.co/T3H6taxFed
According to Forrester research, CX quality fell for 19% of brands in 2022—the biggest proportion of brands to drop in one year since the survey began. What's an org to do??? https://t.co/JScepuSSp7
In the last decade, Capillary has embarked on a fascinating journey of growth, expansion, strategic acquisitions, notable successes, and demonstrated immense potential for the future. https://t.co/39BpQxwpMA
I had the pleasure of chatting with Jim Tincher, CEO at Heart of the Customer recently - about his upcoming conference (see the link) and new findings on the key role of emotions in service recovery and loyalty. It's a good listen.https://t.co/qqj0esDZ8q