Stafford Communications Group

Customer Care | Risk Mitigation | Crisis Management | Consulting | Marketing

[Stafford Communications Group @StaffordComms]

Stafford bridges the gap between North America's most prominent brands and their consumers. Built on a foundation of quality and compliance, we're known as experts in regulated industries such as pharmaceutical, food, healthcare, consumer packaged goods, and beauty care.

[Stafford Communications Group @StaffordComms]

"Kindness is a gift everyone can afford to give.” Help spread kindness all week long during #WorldKindnessWeek.

[Stafford Communications Group @StaffordComms]

Kevin Schofield, Director of Canadian Operations, addressing attendees of the Contact Atlantic contact centre conference in Moncton, NB, Canada.

[Stafford Communications Group @StaffordComms]

Nothing was missing from anyone’s day at @SOCAP's International “Reimagine Customer Care Conference” in Tucson … great programming and great chair massages courtesy of Stafford Communications and Avcomm Solutions, Inc.!

[Stafford Communications Group @StaffordComms]

Happy Customer Service Week!

To all our wonderful customers, thank you for allowing us to serve you. We celebrated this morning with a company breakfast.

#customerserviceweek2019

[Stafford Communications Group @StaffordComms]

How Call Center Artificial Intelligence is Transforming the Industry https://t.co/giQviEaHEp

[Stafford Communications Group @StaffordComms]

Are you one of the 39% of contact leaders who struggle to identify and measure key performance indicators? This downloadable guide from the International Customer Management Institute (ICMI) will help you understand where to begin: https://t.co/vbfQhly2nf

[Stafford Communications Group @StaffordComms]

This morning, CJ Stafford accepted @NJBIZ’s ICON Honors Award for her notable success and demonstration of strong leadership in and outside the workplace. Congratulations CJ!

Learn more about Stafford Communications’ recent awards here: https://t.co/O3qiDs3pYb

[NJBIZ @NJBIZ]

Overseeing all operations as president at @StaffordComms, CJ Stafford, president #njicons 🏆 accepts her award.

[Stafford Communications Group @StaffordComms]

The Stafford Communications team enjoying the Yankee game with the SOCAP NY Metro Chapter - @SOCAPNY

[Stafford Communications Group @StaffordComms]

We handle contacts on behalf of some of North America’s most prominent brands from our call centers in New Jersey and Canada. We're known as experts in regulated industries including healthcare, CPG, food & beverage, beauty and more. Visit us here: https://t.co/yARAfSOGuG #CX

[Stafford Communications Group @StaffordComms]

Proud to win @ContactNB's 2019 "Economic Growth and Employment Opportunities" Award. This award recognizes the economic impacts member contact centers have on the province of New Brunswick, CN and the career growth opportunities they offer. Learn more: https://t.co/O3qiDsl0PJ

[Stafford Communications Group @StaffordComms]

Pictures from our most recent excursion at @NECCF’s Conference & Expo in Foxborough, MA. It was a great event full of contact center leaders gathering to discuss current trends and best practices within customer experience. #NECCF2019 #CX #ContactCenter

[Stafford Communications Group @StaffordComms]

Yesterday, we attended @SOCAPNY's great event, CX Solutions: Applied Technology. Thanks to keynote speaker @jgoodman888 for sharing copies his new book with everyone about how to better manage the customer experience. #CX #SOCAP

[Stafford Communications Group @StaffordComms]

We’re excited to be exhibiting at @NECCF's Conference & Expo. This annual event features innovative customer experience call center pros. Attending? Swing by our booth to learn about Stafford, get free swag, and to learn how you can win some awesome prizes. #NECCF #CX

[Stafford Communications Group @StaffordComms]

We recently sent care packages overseas to our friend, Rebekah "Speedy" Spedaliere, who is currently stationed in Afghanistan and serving as a First Sergeant in the U.S. Air Force.

Happy to share Speedy and her troops received everything, fittingly before Memorial Day! 🇺🇸

[Stafford Communications Group @StaffordComms]

Does your #customerexperience program require standard performance reports or a higher level of #customer #insight?

The conversation about metrics and reporting requirements is key in finding the right #contactcenter partner. https://t.co/GINs6z55nb

[Stafford Communications Group @StaffordComms]

We're growing! Currently seeking hardworking and passionate team members to fill positions including Customer Service Representative, IT Support Specialist and more. Find all our openings here: https://t.co/BLDipQakE8 #careers

[Stafford Communications Group @StaffordComms]

Don’t skip the step of formally documenting requirements for your #contactcenter program today – and for your ideal future state. It will help you through the lifecycle of the partner selection process. https://t.co/GINs6z55nb #callcenter

[Stafford Communications Group @StaffordComms]

Attending @SOCAP's Customer Care Summit? Connect with us!

Excited to be immersed in a 3-day conference full of learning and insights with fellow professionals who own the relationship between brand and customers.

#SOCAPCCS19 #CustomerExperience #ContactCenter

[Stafford Communications Group @StaffordComms]

Industry experience? Multi-channel expertise? Next-generation technology?

Defining #outsourcing objectives – based on specific business goals – will help determine the skills and experience you need from a #contactcenter partner. https://t.co/hanKWoezK8 #callcenter