SOCAP NYMetro Chaptr

The SOCAP NY Metro chapter offers members quality programs focused on a variety of topics - prof dev, tech, data and reporting, consumer issues, etc.

[SOCAP NYMetro Chaptr @SOCAPNY]

@wdudley2009 @kbesprosvan excellent

[SOCAP NYMetro Chaptr @SOCAPNY]

Join NY Metro and Philadelphia SOCAP Chapters' exciting event on June 2nd. https://t.co/LmIODZe9qT

[SOCAP NYMetro Chaptr @SOCAPNY]

You can pick up your pre-ordered SOCAP Yankees/Mets Event tickets @ THE CALL CENTER OF THE FUTURE Jun 2 NYMetro/Philly Chapter Event.

[SOCAP NYMetro Chaptr @SOCAPNY]

JOIN NY METRO/PHILLY chapter event June 2: THE CALL CENTER OF THE FUTURE with keynote speaker Michele Rowan. https://t.co/LmIODYWyzl

[SOCAP NYMetro Chaptr @SOCAPNY]

How social and mobile are your customers? @paulJ0hns

[SOCAP NYMetro Chaptr @SOCAPNY]

On your social journey, which box do you put your self in? Conservative? Social First? Observer? Contender? @paulJ0hns #socapny

[SOCAP NYMetro Chaptr @SOCAPNY]

Transforming Your Customer Experience Strategy for the Post-Voice Area - Paul Johns #conversocial #socapny

[SOCAP NYMetro Chaptr @SOCAPNY]

Dream Team @SIRIUSXM Shannon Hodges, Christine Larson, Pat Fitzgerald

[SOCAP NYMetro Chaptr @SOCAPNY]

Welcome @SIRIUSXM to #SOCAPNY Panel Discussion: The Dream Team: Marketing and Customer Service in the Digital Age

[SOCAP NYMetro Chaptr @SOCAPNY]

Thank you @ddsethi Doris Daif for a fantastic and informative presentation. #socapny

[SOCAP NYMetro Chaptr @SOCAPNY]

Discover what works together - Doris Daif #socapny

[SOCAP NYMetro Chaptr @SOCAPNY]

even if it's ugly #socapny

[SOCAP NYMetro Chaptr @SOCAPNY]

Have fun w/ humility. Experiment, experiment, experiment. Never assume you know the answer & be receptive to all customer feedbk

[SOCAP NYMetro Chaptr @SOCAPNY]

Get out of the features business - don't develop in a vacuum - how does your product compare? - Doris Daif #socapny #AMEX

[SOCAP NYMetro Chaptr @SOCAPNY]

Get Real-Start small! Leverage user x resrch and test w/ employees or sm groups to get early findings on your ideas. -Doris Daif

[SOCAP NYMetro Chaptr @SOCAPNY]

Get out of the office-If the only person you're validating your ideas w/ is your boss, you're doing something wrong - Doris Daif

[SOCAP NYMetro Chaptr @SOCAPNY]

Customer is King (or, in this case Queen) - Track what they do, not just what they say. Co-create together. -- Doris Daif

[SOCAP NYMetro Chaptr @SOCAPNY]

Welcome to New York @SOCAP International President Brian Costanzo #socapny

[SOCAP NYMetro Chaptr @SOCAPNY]

Homelessness does not mean hopelessness - #SOCAPny 2016 Community Support - @CFHNYC Care For The Homeless

[SOCAP NYMetro Chaptr @SOCAPNY]

Keynote Presentation: Get It Real to Get It Right: Letting Your Customers Lead - Doris Daif, V Digital Customer Experience @AmericanExpress