@runcloud_io @souvikdg After weeks of hype, you offer a miserly discount and, incredibly, it is only available to users whose accounts renew within the next 30 days. You EXCLUDE all users whose accounts renew in the other 335 days / 92% of the year. Do you really not understand how alienating that is?
@runcloud_io @w_onuj Okay, so, you have now straight-up lied to a customer, a guy who thought he could trust you because he, too, is Malaysian.
He asked you if some users are getting a 50% discount, and you gave a non-answer, suggesting that it is not true.
It is true. Have you no shame?
@runcloud_io @w_onuj Who knows what the "current pricing" will be by next year?
This Black Friday, we get to see the contempt in which Runcloud hold their existing customers and early supporters.
Whoever organized this car crash has inflicted permanent damage on Runcloud's reputation.
@runcloud_io @w_onuj No matter how they frame it, even with the "discount" to $75 you pay 25% MORE than the $60 you paid during Black Friday 2018. And, again, the vast majority of customers cannot get the discount because their expiry is after Christmas Day. This is a Black Friday Shakedown.
@w_onuj @runcloud_io You may not even get that lousy 25% discount if your renewal date is not within the next 30 days (before Christmas Day). Roughly 92% of customers have a renewal date during the other 335 days of the year and will receive no discount at all. Zero.
@runcloud_io @souvikdg I hope the geniuses who came up with this offer, and hyped it so much over the past few weeks, understand what a kick in the face this is for the 92% of your existing customers whose accounts are NOT due to renew within the next 30 days. Shameful, scummy behavior.
@w_onuj @runcloud_io Different users received different emails. Actually, existing users hoping to renew their existing plans get NO DISCOUNT AT ALL unless their expiry date happens to be within the next 30 days. After all the hype over the past few weeks, what they have delivered is shameful.