@sainsburys I find a broken screw/nail in my uncooked chicken and I’m compensated with a £10 voucher, the chicken cost £2.95 to buy!! #shocking#blamingthecustomer
@VMCcare I need help. I’m trying to pay my aunties bill who is in hospital having had major brain surgery. We just want her phone to be reconnected clear her bill so we can call her and for her own safety. Your customer service team are being unhelpful and rude.
@virginmedia could you give me details on how to make a complaint as I have had horrendous customer service trying to pay a bill for my auntie suffering from a brain tumour. No compassion. But happy to take money.need to take this further. Spoken to Nika and Christopher Philips.
@virginmedia I tried to pay my aunties bill as she is really ill in hospital having had a brain tumour. I got told I had to go to store and get a voucher, I have had to ring my auntie and put her under more stress trying to remember her password which isn’t helpful.
@virginmedia This is a special circumstance she is suffering from a brain tumour and we just wanted her phone to be reconnected and to pay her £150 bill. I have been hung up on, told there is nothing I could do and the manager said he feels this is dealt with. I don’t feel this is
@virginmedia I understand this and appreciate that we needed the password however there was no compassion towards helping I had every other piece of information. I’m sure if she is fit and well we will cancel the contract. This is a mobile contract
@virginmedia I think your team do need some customer service training as I know virgin have high expectations and they are not working with this in mind. I’ll log my complaint thank you