Steve Smith

[Steve Smith @Stev3AlexSmith]

@GrahamSmyth Lucky no VAR there, would be a straight red otherwise on review

[Steve Smith @Stev3AlexSmith]

@lokiesteve Having recruited for his company in the past it takes a certain type of person to buy into this.

[Steve Smith @Stev3AlexSmith]

@British_Airways Just want to say Ethan's customer service was worth the wait. Hands down, easiest dealing with BA I've ever had.

[Steve Smith @Stev3AlexSmith]

@British_Airways I've trying to make changes to my booking but the website doesn't seem to be working and you are experiencing more calls than usual so just hang up apologising that you can't help. How do I speak to someone?

[Steve Smith @Stev3AlexSmith]

@UPS I'm having repeated issues with deliveries where it won't let me update my delivery information saying error. I have an account with up-to-date contact details, I've tried reaching the contact center but my Polish isn't strong.

[Steve Smith @Stev3AlexSmith]

FYI this wasn’t resolved and now shop elsewhere.

[Steve Smith @Stev3AlexSmith]

@ted_baker I’ve had a parcel arrive for my wife that is missing a £60 item but it’s listed on the delivery note. we’ve emailed, tried the chat online and tried calling numerous times and had nothing back in 7 days? How do you actually speak to someone?

[Steve Smith @Stev3AlexSmith]

@bwplotka Love that one of my old UW stickers made the cut!

[Steve Smith @Stev3AlexSmith]

It's my #Twitterversary! I have been on Twitter for 10 years, since 14 Oct 2012 (via @twi_age).

[Steve Smith @Stev3AlexSmith]

It's my #Twitterversary! I have been on Twitter for 9 years, since 14 Oct 2012 (via @twi_age).

[Steve Smith @Stev3AlexSmith]

@monzo customer service is shocking, they can’t do what a traditional bank can and now the likes of @NatWest_Help do everything that set you apart. Time to go back to my old account #conversationclosed #CustomerService

[Steve Smith @Stev3AlexSmith]

@ted_baker You’d also probably never answer the phone with just breathing noises, typing sounds but never speak then hang up after 10 mins of this... if I wasn’t laughing about it with my wife I’d be weirded out..

[Steve Smith @Stev3AlexSmith]

@ted_baker We finally spoke to CS who basically said we're either lying or Hermes are opening boxes, taking out items and then perfectly resealing them. That was after 3 other calls that were answered strangely with breathing but no talking. What is going on with TB?

[Steve Smith @Stev3AlexSmith]

@NandosUK @Deliveroo what is the best way to report a missing item?

[Steve Smith @Stev3AlexSmith]

@monzo Will you ignore it for 5 hours?

[Steve Smith @Stev3AlexSmith]

@monzo your support has declined! Always had a great experience but seems anything more than small transactions you can’t even match the big banks. How hard can it be to sort a bank transfer?

[Steve Smith @Stev3AlexSmith]

@monzo Yeah but it was very one sided, poor Chris must have had a broken keyboard for 5 hours as just stopped replying.

[Steve Smith @Stev3AlexSmith]

@MsTGPips @octopus_energy We’re also the Which Recommended Utility Company 🙈🙈

[Steve Smith @Stev3AlexSmith]

@javelinsam We’ve got a leader? His team leaked it to the press 😂😂😂

[Steve Smith @Stev3AlexSmith]

@British_Airways The air steward onboard was fantastic, just a shame about the welcome which as you can imagine sets the tone! Happy to elaborate on the sarcastic wave goodbye and rudeness of the team at terminal 5.

[Steve Smith @Stev3AlexSmith]

@British_Airways rude staff this morning. Fast track closed which is understandable but no need to rudeness and waving off sarcastically for asking a question. #Heathrow