@HSBC_UK yesterday, I was cut off twice. First time I was in a queue for 30 mins the 2nd time for over 2 hours and then cut off again. I urgently need to speak to an agent regarding my mortgage deposit payment. #help
@hydenewhomes1 I have been in a queue for close to an hour and half with no luck. How do I get through to anyone? I have an urgent mater to discuss with one of your agents.
@HalifaxBank why is it taking so long to turn around mortgage applications?! Service has been very poor and is making an already stressful process even more stressful 😡
@esurv Hi we recently had a valuation on our flat on the 1st July. It is now over 2 weeks and we still are awaiting you formal response to @HalifaxBank. Can you please provide the reason for the delay? You must have service level agreements in place. This is unacceptable.
Months of negotiation;
£3k lost on sale;
Dream house gone;
Cladding uncertain;
£2k bill for replacing the balcony floor (a tiny space) on its way;
£5k out of pocket and no idea if we can move.
This isn’t FHs taking responsibility.
@mhclg@RobertJenrick@hilarybennmp@ukcag
@CanaryRiverside@LEASEonline@LKPleasehold@ukcag Can you also give an advice how to obtain the actual EWS1 certification from freeholders? As we are not managing getting it for a single @LQHomesMatter block. What is the redress system here? What is your advice you can come up with at your £1.5m budget?!
@beccy4567 hi Beccy so you managed to get a lender to offer a mortgage against a flat without an EWS1 form. What documents did you provide and who was the bank? Sorry to hear it eventually fell through but any help would be appreciated. Thanks