@SenThomTillis Yesterday I became a home state fan of yours. Can you get the rest of your party peers to see the world through your lens before you retire?
Check out my latest article: The Hybrid Imperative: Why Employee Experience (EX) is the Key to Success https://t.co/hsTLeMQrP2 via @LinkedIn https://t.co/FPjQGszgkY
Check out my latest article: The Dark Side of Customer Experience: Three Hidden Forces Threatening to Derail Your CX Strategy https://t.co/XDbqAW7y1x via @LinkedIn
Check out my latest article: Foretelling the Great Legal Reformation: How AI and EX (Employee Experience) Are Creating a New Golden Age of Law https://t.co/2eNDqzovG7
The definitive handbook for Chief Customer Experience Officers. This handbook was written to help CXOs prepare for the #CXO role. It is used in practice by over 75 CXOs in North America. #cx#CustomerExperience
Proving #CX#ROI can be a pain and is generally done in ways that aren't effective or meaningful. There isn't one calculation that can carry the weight of CX ROI. DM if you want access to the training. @cx_pilots
Proving #CX#ROI can be a pain and is generally done in ways that aren't effective or meaningful. There isn't one calculation that can carry the weight of CX ROI. The key is to design attribution pathways. DM if you want access to the training.
Proving #CX#ROI is about storytelling. Different people have different concerns. Your CX ROI story needs to be effective AND meaningful. DM if you want access to the training.
Proving #CX#ROI can be a pain and is generally done in ways that aren't effective or meaningful. There isn't one calculation that can carry the weight of CX ROI. DM if you want access to the training.
Proving #CX#ROI can be a pain and is generally done in ways that aren't effective or meaningful. There isn't one calculation that can carry the weight of CX ROI. DM if you want access to the training.