Live chat queues are a trade-off between operational efficiency and customer satisfaction. Have you got the balance right?
Check out our 11 live chat queue best practices to ensure your meeting demand with low wait times → https://t.co/TArEaoLuNR
#liveChat#CustomerService
📢 We've got some pretty exciting news...
Introducing our latest feature release: live chat for social media! 🎉
It means you can connect with customers on their favourite social channels. Here's a little more info if you're curiosity has been piqued...
Want to offer video chat for customer service?
It makes sense - in the last year, the use of video chat for customer interactions has sky-rocketed by 70%!
Discover how you can find a smarter way to communicate with your customers:
https://t.co/k4j5tYli1y
#CustomerService
Fixing shopping cart abandonment doesn't have to cost a ton.
In fact, it might not cost you anything more than a little time and consideration.
Check out how you can squash shopping cart abandonment with these super affordable tactics 👉 https://t.co/4xi35ENZ8a
#ecommercetips
We’re excited to be joining Mitel for the Mitel Next virtual experience as a signature sponsor! Don’t miss the chance to connect with us and learn more about all of the new and innovative Talkative features…
#MitelNext2021#StrongestTogether#Mitel#virtualbooth
Did you know that the use of video chat for customer service has recently sky-rocketed by 70%? Discover how to best offer video chat to boost sales and maximise your customer service success: https://t.co/k4j5tYli1y
#customerservice#customerexperience#cx#CustomerSuccess
We've been working hard and have lots of new features to share with you! Join Talkative co-founders Felix Winstone and Jakub Sresn in our upcoming webinar for an exclusive look at our latest product updates and new functionalities. Register now → https://t.co/CRel6zbaWy
Talkative is very excited to announce we have been named a G-Cloud 12 approved supplier! 👏 Click the link to learn more about our customer contact solutions for UK public sector organisations: https://t.co/hB243gHEYt
#gcloud12#gcloud#publicsector#CSS
Real-time translation is the next best thing in live chat so don't miss out! Check out our top tips on how to choose the best multilingual live chat now. 🌎 💭 https://t.co/1ZrWcB2ZwU
#liveChat#realtimetranslation
Did you know that 60% of customers think even one minute is too long to wait on hold?! Discover how a call back option on your website can benefit your organisation, bringing more leads and happier customers! 📞🙂 https://t.co/9nWrescFPR
We've done some research into retail websites in the UK! Check out the infographic for our stats!
More #retailers understand the value of communicating in real time with their customers online, which massively help to increase #onlinesales!
#websitestats#livechat#videochat
This past week has been a record week for travel bookings, so we thought we'd share some interesting stats around travel websites from research we conducted here at Talkative: https://t.co/L5G3wt2fBs
#travelindustry#travelwebsites#livechat#onlinebookings
As featured in our latest Quarterly Update, @talkativeuk software now integrates smoothly into Salesforce Service Cloud, and has been made available on the Salesforce AppExchange to more than 160,000 potential customers. Learn more: https://t.co/bdJRZRep5S
#salesforce#talkative
Sign up to our live webinar! On the 30 April at 11am, we will be discussing why it's more important than ever to join up website journeys with contact centre environments with @talkativeuk.
#webinar#contactcentre#customerexperience
Register now: https://t.co/tv3TEQNLEv
#Talkative helps businesses to better connect with their customers, improve contact centre efficiency and maximise sales.
JOIN THE WEBINAR | Tuesday 21st April 2020
Find out more here: https://t.co/Zeh0oOxbHF
In this blog, we go through 4 key support features which work alongside your chat, voice and video solutions to help you make the most out of your customer interactions.
Read the post here: https://t.co/4auzURIX7S
#contactcenter#chatsolution#customercomms
Speak with more patients and offer exceptional care with Talkative FREE for 3 months, exclusively for #Healthcare organisations.
Including #Livechat#Videocalling#Webcalling.
Book a demo today to learn more: https://t.co/4p4E6FJVsW