Lucy

[Lucy @strimmerman]

@lufthansa thanks for no help whatsoever your response did NOTHING to help me! Appalling service!

[Lucy @strimmerman]

@lufthansa @staralliance Cut off after 24 mins great service NOT

[Lucy @strimmerman]

@staralliance @lufthansa I need a human being to speak to. Getting extremely angry 😡 being shunted around between airlines due to poor comms! Need flight changed immediately

[Lucy @strimmerman]

@lufthansa after 35 mins you just cut me off! 😡 😤 😠

[Lufthansa @lufthansa]

@strimmerman @staralliance Kindly get in touch with our Service Center, Lucy, my colleagues will be able to check your options for you and advise: https://t.co/pj1uoePELw. /Dea

[Lucy @strimmerman]

Furthermore they told me if they can’t find a manager I need to call back later 😂 #customerservicefail 24 mins in going nowhere

[Lufthansa @lufthansa]

@strimmerman @staralliance Kindly get in touch with our Service Center, Lucy, my colleagues will be able to check your options for you and advise: https://t.co/pj1uoePELw. /Dea

[Lucy @strimmerman]

@lufthansa @staralliance I am sat on hold like an idiot because your contact centre are supposed to be transferring to a manager as they are telling me to contact @staralliance who you can’t contact by phone. I know @lufthansa CAN CHANGE THIS FLIGHT

[Lucy @strimmerman]

@lufthansa I need help! I have being shunted round different airlines when I know you have the ability to simply change the flight 😡

[Lucy @strimmerman]

@MarkFookes @markfookes Sorry try to hear this we eventually got our delivery Monday 7pm but only after I took extreme action raising it to the highest possible level. I hope you have made further progress.

[Lucy @strimmerman]

@officialcalor do you think it’s acceptable to leave vulnerable customers 🤞🏻 they get a delivery. One is immobile! Let alone everyone flooding your twitter feed! EXPLAIN THE ISSUE PUBLICLY!

[Lucy @strimmerman]

@easyJet you little jokers you get a claim on 30/8/22 and you reply TODAY 301/1/23 😂 ARE YOU FOR REAL…..then you say it’s a different department that needs to deal with it! Give your heads a wobble and deal with it! Reply to me!!!!

[Lucy @strimmerman]

@officialcalor
@BBCNews @SkyNews @itvnews @Channel4News @Telegraph @DailyMailUK @thetimes @TheSun maybe you could please investigate why Calor Gas are failing to supply their customers including vulnerable people. Maybe you can find out why please?

[Lucy @strimmerman]

@officialcalor imagine there was no energy price crisis and people were being more liberal with their gas how the hell would you cope then if you can’t service your customers now?

[Lucy @strimmerman]

@officialcalor your Tweets say it all FAIL - where is everyone’s gas! I have 2 70+ relatives below 5% since Thursday you have promised a delivery! Tanker even spotted in their village did you come NO! 3hrs on the phone a broken online system and the vulnerable fed lies! SORT IT!

[Lucy @strimmerman]

@jazzevo @officialcalor Spent a total of over 3hrs on the phone over 2 days to get gas delivered to my vulnerable relates one of which is immobile….now under 5% and after raising this on Thursday they STILL HAVE NO GAS! Registered for online and that is broken! Absolute shambles! Hope you get sorted!

[Lucy @strimmerman]

@forduk I have had no reply from letter sent recorded delivery to LISA BRANKIN on 10/6/22 regarding a serious complaint. Please could you tell me who to contact to chase this up that is NOT Ford Customer relations who are of no further help.

[Lucy @strimmerman]

@MDLZ v disappointed given voucher by you for faulty product. Save it for a 🍫 binge and @coopuk and @1StopFranchise refuse it! It’s out of date in 2hrs 10 mins so no chocolate for me 😞. Please help!!!

[Lucy @strimmerman]

@MDLZ v disappointed given voucher by you for faulty product. Save it for a 🍫 binge and @coopuk and @1StopFranchise refuse it! It’s of date in 2hrs 10 mins so no chocolate for me 😞. Please help!!!

[Lucy @strimmerman]

@gigaclear having waited from 2019 to 2022 to get connected I suppose I shouldn’t be surprised that another property I am desperately trying to get connected - that has a pot and is ready to be connected but just isn’t on your mapping STILL IS NO FURTHER FORWARD 😤 😡 😠

[Lucy @strimmerman]

@adrubena @piersmorgan 😮@adrubena 😱

[Lucy @strimmerman]

@Barclaycard I can’t resolve my issue without speaking to someone. Please don’t ask me to message. Appreciate difficult times staff wise BUT this is unacceptable and I need to speak to someone!!!! So please don’t just apologise for wait times need a solution NOW