Su Gill

[Su Gill @suchiter]

@BandQ Dear B&Q, I returned some items in June, and am still waiting for a refund. I have called many times and no one is able to resolve. Please arrange my refund.

[Su Gill @suchiter]

@HalifaxBank I have transferred some money and you have blocked it for no reason. Can you explain why I am unable to manage my account?

[Su Gill @suchiter]

@instagram my Instagram account has been hacked, someone else is using my profile, and I am unable to log in. How can I fix this please?

[Su Gill @suchiter]

@OralB Hi. I have swapped my oral b, and now it won’t charge. The model is 3767 but the charger in the box is 3757. Please help.

[Su Gill @suchiter]

@santanderukhelp Thanks for the very swift reply, it is finally all sorted.

[Su Gill @suchiter]

@santanderuk Santander, you have blocked my account and online banking when I have simply tried to transfer funds between my accounts. Can you resolve this immediately. I have been waiting on the phone for 1 hour. Thank you.

[Su Gill @suchiter]

@SimonCalder Morning Simon. I had a flight with TUI booked, and TUI for no reason cancelled my return ticket. I ended up paying for another flight home. I have raised a complaint, but is there another forum I can use to get a speedier response? Su

[Su Gill @suchiter]

@TUIUK You and I both know that that is unlikely, as I am now due to fly and have had to pay for another ticket. Please advise me of your complaints and refunds process.

[Su Gill @suchiter]

@TUIUK TUI. I have emailed, DM’d, tweeted and phoned. Why are you struggling to understand that you have cancelled my return booking for no reason. I have one day to sort this out. Please contact me.

[Su Gill @suchiter]

@TUIUK you have failed to resolve my cancelled ticket issue in one week, so I have bought another for my sanity. Can you provide a immediate refund and your complaints process. Before you ask, I HAVE DM’d you.

[Su Gill @suchiter]

@TUIUK Hi Aimee, can you let me know a time to expect your response please? Can I please stress how much anxiety this has caused.

[Su Gill @suchiter]

@TUIUK @TUIUKPR @TUIGroup
TUI,you are still failing to sufficiently respond to my request to reinstate the flight you have cancelled. To suggest to simply go to the airport is moving the problem - please see this from the customer perspective. I am worried. Please call me.

[Su Gill @suchiter]

@TUIUK @TUIGroup @TUIUKPR You have still failed to understand my problem. My issue is not that I can’t check in online, it is that you have cancelled my flight - so I have no flight to check in to. I am repeating myself. Please help me urgently. I have DM’d you several times

[Su Gill @suchiter]

@TUIUK I have sent this information on countless times.

[Su Gill @suchiter]

@TUIUK TUI. You have cancelled my flight home from Lanzarote for no reason. I have phoned, tweeted and emailed - several times. Your complaints portal is down, and you have failed in responding in 24 hours. Please can you contact me to resolve this.

[Su Gill @suchiter]

@TUIUK Hi Heather, you will also see that I have responded, and do not feel reassured. Can you please reinstate my flight home so that I can see it on the app. Thank you.

[Su Gill @suchiter]

@TUIUK Hi Heather, you will also see that I have responded, and do not feel reassured. Can you please reinstate my flight home so that I can see it on the app. Thank you.

[Su Gill @suchiter]

@TUIUK for some reason you have randomly cancelled my return flight home from Lanzarote. I have called, emailed, tweeted and no one has yet to resolve this. Your complaints portal also seems to be down. This is really spoiling my holiday, can someone please contact me.

[Su Gill @suchiter]

@TUIGroup TUI. You have cancelled my flight home from Lanzarote for no reason. I have phoned, tweeted and emailed - several times. Your complaints portal is down, and you have failed in responding in 24 hours. Please can you contact me to resolve this.

[Su Gill @suchiter]

@TUIUKPR . TUI. You have cancelled my flight home from Lanzarote for no reason. I have phoned, tweeted and emailed - several times. Your complaints portal is down, and you have failed in responding in 24 hours. Please can you contact me to resolve this.

[Su Gill @suchiter]

@TUIUK could you please contact me urgently to explain why my flight home has been cancelled, and how I will reach home? You are not responding to my emails and tweets. Thank you.