BrownGirlInTech

[BrownGirlInTech @Suman64974437]

@StanChartIN @StanChart @StanChartHelp @StanChartHelpIN @StanChartHelp - Can you guys see the screen recording before prescribing the steps? There's no interest certificate displayed!

[BrownGirlInTech @Suman64974437]

@StanChartIN @StanChart @StanChartHelp

How to download interest certificate?
Can't find anything on mobile banking app / net banking . Need ASAP to file the ITR. Pls help

[BrownGirlInTech @Suman64974437]

@airtelindia @TRAI says tariff plans and their restrictions should be made available to consumers “transparently and accurately” and that prepaid subscribers should be informed when deductions are made.

For any established charge, make it explicit and unavoidable for the cust to understand!

[BrownGirlInTech @Suman64974437]

@airtelindia

Dark pattern for "inactivity charges"

Who decided that you can silently take money from my prepaid balance without clearly telling me upfront that this would happen?

And why is this designed this way?

[BrownGirlInTech @Suman64974437]

@airtelindia There was no clear, prominent communication saying:

“Your number has been inactive for 90 days. ₹X will be deducted from your existing balance to extend the non-usage period.”

Instead, I had to notice the deduction myself and ask why it happened.

[BrownGirlInTech @Suman64974437]

@IncomeTaxIndia It shows refund is due but no option anywhere on the portal to raise the refund (everything blank).

No replies on email help desk, nor on grievance.

What do we do now?

[BrownGirlInTech @Suman64974437]

@IncomeTaxIndia
Please respond to the grievance. It's been 12 days. The refund got failed previously due to issues in bank account and there's no option to raise a request now.

[BrownGirlInTech @Suman64974437]

@fredagainagain1 The leisure valley ground is too bad! Pls find a better venue

[BrownGirlInTech @Suman64974437]

@flipkartsupport @Flipkart

Ekart Logistics is wasting enormous money on their AI outbound calling services. They’re repeatedly dialing me despite my disinterest shown in the very first call!

Capture the actual interested leads instead of spamming users who have rejected

[BrownGirlInTech @Suman64974437]

@Uber_India Pls improve your waiting times around Madhapur, Hyderabad.

It takes around 50 mins daily (EVERY SINGLE DAY) for a cab/ auto to be booked.

I start booking cab/auto/bike as soon as I wake up and even then there’s no guarantee that I’ll get one by the time I’m ready

[BrownGirlInTech @Suman64974437]

Do better, @reliancejio @JioCare
Respect user attention.
Fix your notification hygiene.
Spam is not growth.

[BrownGirlInTech @Suman64974437]

@JioCare @reliancejio @TRAI

Why the hell am I getting the same spam SMS EVERY SINGLE DAY for last 2-3 months pushing a ₹151 5G add-on for my father’s number?

This isn’t a reminder. This is harassment.

Thread below ⬇️

[BrownGirlInTech @Suman64974437]

India has @TRAI
And yet, customers still get bombarded daily with the same promotional message. How is this compliant?

[BrownGirlInTech @Suman64974437]

This isn’t just bad UX - it’s straight-up spam.
Especially when it’s sent to family members via “Your family member is missing out…” guilt-tripping copy.

[BrownGirlInTech @Suman64974437]

You’re a company with billions in marketing budget, AI, data science, CRM systems -
and yet no one thought of adding a frequency cap to promotional SMS?

Or is the strategy just:
“If we annoy users enough, they’ll eventually give up and recharge”?

[BrownGirlInTech @Suman64974437]

@WhatsApp @TRAI
I don’t know who @go4loan1 is but they’ve been spamming people with unsolicited loan messages like there’s no tomorrow🚫

I never opted in
I never shared consent
Still getting repeated promotional messages on WA

Number: nine six 5 four 1 two 8 three 82

[BrownGirlInTech @Suman64974437]

@amazonIN This is not a ONE OFF GLITCH

[BrownGirlInTech @Suman64974437]

@airtelindia @amazonIN @AmazonHelp @PrimeVideoIN @Airtel_Presence

1/

I unsubscribed from Amazon Prime renewal yesterday via the Airtel app.

Airtel showed UNSUBSCRIBED.

Yet today - I get a message that Prime has been renewed again.

How is this even allowed? 🤷🏻‍♀️

[BrownGirlInTech @Suman64974437]

2/ Tried reaching Amazon Support yesterday - they refused to help and told me to cancel via Airtel.

Airtel shows it’s already cancelled.
And still… renewal went through.

This is FORCED MEMBERSHIP RENEWAL

[BrownGirlInTech @Suman64974437]

4/ Please reverse this renewal and fix this flow so others don’t go through this.

Consent matters.

Unsubscribe should actually mean unsubscribe.

[BrownGirlInTech @Suman64974437]

3/

And this isn’t an isolated case.

Globally, Amazon just agreed to a $2.5B settlement with the FTC for using dark patterns to make Prime cancellation difficult and push automatic renewals on consumers.