I am not worried about my personal details being shared. I want to be sure that facts are available in public domain. Can you respond why you cannot process a full refund for cancellation?
Same story - there is no resolution but same copy paste msgs. If a customer has an email proof confirming free cancellation, how can a corporation get away from rejecting the claim? Never booking through Airbnb again - this is also a caution for me and all to book reputed hotels.
Same story - there is no resolution but same copy paste msgs. If a customer has an email proof confirming free cancellation, how can a corporation get away from rejecting the claim? Never booking through Airbnb again - this is also a caution for me and all to book reputed hotels.
@AirbnbHelp My email is sent over DM but I'm not having the same conversation in DMs that I have had on your messaging app. You can lookup my account for the conversations so far.I am willing to engage only if you are providing a free cancellation as per the booking email you have sent
So @Airbnb@Airbnb_in what's with not honoring your cancellation policies? I had booked 35 nights in Aachen, Germany which was fully refundable until Feb 2026. Due to some change in plan, i had to cancel my booking but you are now only refunding for 5 days? I have proof (1/2)
(2/2) in form of an email which confirms free cancellation until Feb 2026. You keep declining my request citing technical issues. This is quite deceptive if you show something different while booking and change it when someone wants to cancel.
User called me this morning saying their mouse "isn't working right."
I remote in. The mouse is fine. Their entire desktop is covered in 847 icons. Files, shortcuts, folders, screenshots, downloads, all just... everywhere. No organization.
I ask when the last time they organized it was.
They say "organized?"
I tell them to move everything into a folder.
They ask if I can do it remotely.
I say yes, but they should learn to do this themselves.
They say "that's what I'm paying you for."
I select all 847 items and drag them to the trash.
I tell them their mouse should work better now.
They say it does work better.
I close the ticket.
They'll realize what I did in about three days when they can't find anything. They'll call me panicking.
I'll tell them everything's in the Recycle Bin for 30 more days and I can restore it if they ask nicely.
I know they won't ask nicely. They'll demand it.
But I'll restore it anyway, and that will close another ticket, which gets me closer to my bonus.
It's 11:00 AM. I have 23 more tickets. None of them are real problems.
I'm going to lunch.
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