makhan singla

[makhan singla @sunilkumar00163]

Hi
I have purchased a Marq split AC 1.5 ton 3 star from Flipkart
I being a loyal customer from flipkart always prefer flipkart for online shoppings
This summer, i am facing problem with my Marq AC (Cooling Issues)
I have registered my complaint with customer support of company to fix the problem
I have purchased my AC on 24 June 2020 and i have registered the complaint on 23 April 2025. Technician was assigned to visit my house
Here starts the harassment phase
I got the message that visit is completed but there is no one who visited my house for inspection
I have complaint about this and on 28 April 2025 , other person is assigned who visited my house and checked the AC and found that the compressor was the problem as it caught the rust due to bad material used by the brand. Technician requested the part from the company and told me that this will be changed under 5 year compressor warranty but on next day i received a call from technician team that your warranty request has been rejected by the company and was forcing me to pay the price for the part but when I confirmed this from customer support , they told me that the product is approved and has been dispatched to the technician team.
When part is delivered to the technician team, they again called me and asked me to pay for the part and said that the rusted parts are not covered under the warranty. When i checked the warranty page from the Marq, there was nothing stating that the rusted parts are not covered under the warranty
I am facing the mental harassment from the technician team as well as from the Brand
Looking forward for a expedited resolution from your side that restores our trust & confidence in the brand.
Thanks
9779879911
@jagograhakjago @_Kalyan_K @Flipkart @flipkartsupport @jeeves_inc @thazhmon @News18India @ABPNews @punjabkesari

[makhan singla @sunilkumar00163]

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