@sleepnumber
Melissa: Thank you.
Melissa: I have emailed my Case Manager your file.
AARIAN : great
Melissa: Is there anything else I can help you with today?
@sleepnumber
Melissa: I can put in a request for my Case Manager to call you. It does take 24-48 hours.
AARIAN : yes please.
Melissa: What is the best number for him to call you?
AARIAN: ×××-×××-××××
Melissa: Thank you.
@sleepnumber
we no longer carry the 3000 model or the cover for it. The cover you would get is a slight upgrade and is the same cover that is on the c4.
AARIAN: i would like to have a supervisor reach out to me.
@sleepnumber
AARIAN: how am i responsible for that? no one told me that you would be changing models when i bought the bed i had a warranty on those pieces
AARIAN : i am posting a screen shot of this on twitter.
@sleepnumber
Melissa: I do apologize for the frustrations. Both the cover and the pump are upgrades from what you currently have as we no longer carry the items that you currently have for your bed.
@sleepnumber
Melissa: Unfortunately, we no longer have the 3000 as a model. The c4 is the most comparable model and that is the cover that you would be getting.
Melissa: Unfortunately, there are no other discounts that can be applied to the cover.
AARIAN : this is unacceptable