Help Support

HELPING CUSTOMERS WITH CARE AND CLARITY

[Help Support @support4912]

“Our team is dedicated to helping customers with clarity and care. DM us if you need assistance 📩”

[Help Support @support4912]

Need quick assistance? Follow us and send a direct message now—we’ll respond as soon as possible!

[Help Support @support4912]

Need quick assistance? Follow us and send a direct message now—we’ll respond as soon as possible!

[Ng Jing Xian @Xian_Econ]

@Airbnb a property cancelled on me with no explanation, and your AI chatbot isn't helping. I don't need a refund, I need reasonably similar accomodations without an inflated price for my trip

[Help Support @support4912]

We’re happy to assist you. Please follow us and send a direct message with your inquiry—we’ll get back to you as soon as possible.

[Help Support @support4912]

We’re happy to assist you. Please follow us and send a direct message with your inquiry—we’ll get back to you as soon as possible.

[Big Tip @castro121]

@AirbnbHelp @Airbnb my account has recently been deactivated due to them, saying a background check was the reason. I have a $500 gift card associated with the account and the account is now officially closed. How do I get my refund?

[Help Support @support4912]

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[Help Support @support4912]

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[Dipak Patel @Dipakpresident]

@Airbnb @Expedia Airbnb SUCKS NEVER BOOK. Booked unit in Miami Florida arrived at the airport and received message booking CANCELED. Tried booking other hotels. Very expensive because of last minute. Ended up spending three times you F****d my trip. I am boycotting you forever.

[Help Support @support4912]

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[Denes Marton @DenesMarton]

I HAD A BED BUG INFESTATION IN MY @Airbnb AND THEY DID NOT REFUND ME!

I reached out, they said I should have told them earlier and I should be grateful the hosts offered to give me 30% off the first night.

Airbnb has fallen off, a hotel would reimburse 100% and more.

[Help Support @support4912]

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[Carol Hibbert @carolhibbert51]

@DenesMarton @Airbnb I had a similar problem 30% off 1st night given only - as apparently I could choose to move ! Place was in the middle of the wilds ! ( it wasn’t bed bugs but major facility missing !) no option but to stay !

[Help Support @support4912]

We’re happy to assist you. Please follow us and send a direct message with your inquiry—we’ll get back to you as soon as possible.

[Help Support @support4912]

We’re happy to assist you. Please follow us and send a direct message with your inquiry—we’ll get back to you as soon as possible.

[Øyvind @oyvindpasome]

@AirbnbHelp
I experience my guests using a crowbar to break into my apartment, and unauthorized guests over multiple nights, and a deeply unsanitary apartment requiring professional cleaning. @Airbnb have denied my claim for cleaning fees and for additional guests.

[Help Support @support4912]

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[Dylan Sharper @dylansharper1]

@Airbnb @AirbnbHelp does not support or protect its consumers!!! Even with evidence of many problems and being literally TRAPPED inside of our property. They have not offered any support or refund even after documenting, calling for help and canceling our reservation. BOOK HOTELS

[Help Support @support4912]

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[Lora Brown @LoraBro26687772]

@AirbnbHelp
I’m lodging a formal complaint against Airbnb for failing to perform their part of my contract with them and ignoring my MULTIPLE attempts to contact them and resolve a claim regarding significant damage to one of my homes by an Airbnb guest.
Consumer protection laws are in place thankfully to help me along this legal process.
BEWARE placing your homes on this platform. You will be left out in the cold should a problem arise.
No recourse.
No real person to speak to who has any ability to help.
Multiple lies regarding escalating claims to the proper team and ZERO communication from Airbnb. I call every. Single. Day.

Fed up!
Removing every listing and seeking legal action.

[Help Support @support4912]

We’re happy to assist you. Please follow us and send a direct message with your inquiry—we’ll get back to you as soon as possible.

[Capture360 @ARemlsy]

@AirbnbHelp @NVSG04 Still waiting on a DM response

[Help Support @support4912]

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[Christopher Robert @itschrisrobert1]

@AirbnbHelp I need help wait a cancellation it’s been three hours no reply