Hi @Niva_Bupa I renewed my health insurance policy (31148234202606) in March '26 & received an acknowledgement. Then, two weeks ago, on 30 July '26, I received an email that the policy was cancelled based on a service request that I NEVER raised (Service request 27643025) (1/4)
We request for clarity on the policy status as customer service lines have not been helpful.
We need an email confirmation from your end about the status of my policy ASAP.
(4/4)
Also, the Niva Bupa App does not provide policy details and its status. A verbal confirmation from one of the agents was also taken to ensure we are still covered by the insurance. It would not be our fault for any denial of claims, if any, raised with Niva Bupa. (3/4)
@Olacabs@ola_supports Dear @Olacabs & @ola_supports,
Please tell me:
1. When will the harassment stop?
2. Why should I pay twice for the ride when I have already paid the driver on July 11, 2023?
Hi @Olacabs & @ola_supports,
Your team has been harassing me to pay twice for a cab ride that I took on July 11, 2023. It has been 4 months and your customer care team has not resolved the issue. May I know why I need to pay twice when I have already paid the driver?
And the worst part is @Olacabs & @ola_supports customer care has been deliberately ignoring my emails to ([email protected]). I also need to remind you that your collections team is harassing me by calling me incessantly, more than 50 times in one day to threaten me to pay up!
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