Susan Chapman

[Susan Chapman @surdles]

@Delta please help me to understand why there are only 2 people working sky priority at JFK. The line is 25 deep and growing.

[Susan Chapman @surdles]

@Delta line at sky priority at JFK is outrageous. There are lots of anxious people in line

[Susan Chapman @surdles]

@Delta They did, but the wait is inexcusable. Too many times the agents allow Non-sky priority customers in the line. It has to stop so you can take care of your loyal passengers

[Susan Chapman @surdles]

@Delta the sky priority line at JFK is out of control. Someone needs to get the people out of the line if they are not at priority

[Susan Chapman @surdles]

@shanebacon Closer to Fishers!

[Susan Chapman @surdles]

@OptimumHelp How do you expect us to go to https://t.co/tiWCPXDY5x when we have no internet? There is no reason for our house to be without cable (phone, internet and TV) as we have power! No sign of downed wires anywhere near us.

[Susan Chapman @surdles]

@OptimumHelp Have power, no cable. Why don't you go out to fix those customers?? it is very easy to know where there are power outages. Just as easy is to see where there are no power outages, but there are cable outages

[Susan Chapman @surdles]

@Delta customer service you are awesome!

[Susan Chapman @surdles]

@OptimumHelp I have had no phone service for 2 days, tech support unable to help. Had no internet or tv for over a day. Please compensate for this lack of service.

[Susan Chapman @surdles]

@Delta on flight 0461 (11/2) with the most awesome flight crew! Please forward to appropriate department so they can be recognized!

[Susan Chapman @surdles]

@katiecouric How can you be proud? Auburn was robbed

[Susan Chapman @surdles]

@andyroddick @Anthropologie

[Susan Chapman @surdles]

@Delta shout out to the amazing pilots and crew of Flight 472. Incredible landing minus some hydraulics and nothing but calm and professionalism with the entire procedure!

[Susan Chapman @surdles]

@AskAmex That would be great. I am not sure of my schedule so I will tweet back and see if you or another agent is available

[Susan Chapman @surdles]

@AskAmex I am getting messages about being over my limit. It is due to a charge that was pending, but was removed as it was a mistake. How can I get that pending charge off my account? Or how do I stop the notifications?

[Susan Chapman @surdles]

@Delta Thank you for your help! All done.