@KurlonLimited Dear Customer Support Team,
I am writing to request the return of my mattress due to a product quality issue. The mattress has an uneven surface with noticeable areas of sagging. Because the mattress lacks the necessary structural support to provide a comfortable
@KurlonLimited night's sleep, I would like to initiate a return under 100-night sleep trial.
I would therefore like to request a return and refund.
Order details:
Order Number: KO45026
Purchase Date: 06/09/2026
Mattress Model: Ortho Plus Latex