@virginmedia When does comepnsation actually kick in? The fact that we get wifi for about 10 seconds a day will be used as an excuse for not being 'completely' unavailable?
ah @virginmedia . I'm sure you'll reply 'sorry' . Internet, tv and phone issues since Monday, complex support setup to stop people talking to someone. Work impact is bad but the phone (because you force connection thru yr 'router') means urgent calls are being missed.
@JamesColem11069@virginmedia So true. I expect to check the service status just to see the time change repeatedly rather than anything useful. All week (since Sunday) - unusable. TV disrupted as well, phone intermittent and urgent calls missed.
@virginmedia Ah that gives a little more info, thank you. But seriously slow and again the lack of being able to actually sort this (the phone has had a tick yet the phone line has had issues). Will see if this is sorted.
@EmaCymru@virginmedia oh they're so 'sorry' to hear it. We've had issues for days, yes there is an issue and no way of getting through to anyone. Seriously you should be compensating people.
@virginmedia Mate, the error was not 'identified'. It was completely misinterpreted with the wrong advice given. It was corrected by chance when I mentioned it in a totally different converstion.
@virginmedia Service checker was fine, peraon on phone said there was a problem so couldn't do any tests. Turns out you urned the line off - I wouldn't have had clue if left to you guys!!
@virginmedia We have our line bac -that actually wasn't rhe problem at all, and your reccomendation as support diagnosis was completely wrong. you had actively turned the line off. Thanks!