Susan Cohan

Opinionated landscape designer and lover of all things design related.

[Susan Cohan @susancohan]

@united Once again. Subpar service. Third crappy trip I’ve had. One complete cancellation, one sent to the wrong airport and now a delay of almost 2 hours that is a cluster of missteps with little communication. #cascadingfailure
#fail

[Susan Cohan @susancohan]

@BravenHealth your insurance is a big joke. Few will take it or you won’t cover it. Or the copays will break you. Seriously-you offered no choice. At least the previous coverage was decent. #fail #shittyhealthinsurance

[Susan Cohan @susancohan]

Help save the last buildings of the Boonton Ironworks. All that’s left of the town’s important industrial past. https://t.co/zCFb3DJ7wI

[Susan Cohan @susancohan]

@UnitedAirlines_ How did I end up in Fort Dodge when I booked Omaha? #fail #

[Susan Cohan @susancohan]

@westelm So frustrasted with what I had hoped would be a good experience. Mirror is in stock yet is never delivered--for three months. #wheresmymirror #shittyservice #incompetent

[Susan Cohan @susancohan]

@westelm Just disconnected for the second time with customer service. I've now spent well over an hour of my time on hold trying to get my mirror. #fail #wheresmymirror #crappyservice

[Susan Cohan @susancohan]

@westelm I have been trying to get a mirror delivered since July. It's in stock and no one cantell me why it is never delivered even tho the automated robot tells me every week that it's coming on Friday. #frustrated @wheresmymirror

[Susan Cohan @susancohan]

@OptimumHelp It’s not your fault.

[Susan Cohan @susancohan]

@OptimumHelp Karl. Cannot sign into my account but the outage is on Highland and Pine on Boonton. Apparently it’s area wide. We need to be able to work so I need to know resolution time or go elsewhere

[Susan Cohan @susancohan]

@OptimumHelp Obviously. I told you there was an outage. Typical non response from Optimum. Crappiest service there is.

[Susan Cohan @susancohan]

@OptimumHelp Boonton, 07005, NJ, Morris County

[Susan Cohan @susancohan]

@OptimumHelp Outage Highland Avenue in Boonton. Approximate resolution?

[Susan Cohan @susancohan]

Girl Power at this year's #FlowerShow @PHSgardening https://t.co/vM5klu0nlO

[Susan Cohan @susancohan]

@BRVogt This adult asked for desert after breakfast

[Susan Cohan @susancohan]

The world has gone mad.

[Adam Kinzinger (Slava Ukraini) 🇺🇸🇺🇦 @AdamKinzinger]

This. Is. Awesome

[Susan Cohan @susancohan]

@alexholtcohan is stranded in Chicago cause @AmericanAir cancelled flights. His only offered option is in 24 hrs yet airline offered no food or room vouchers. #crappycustomerservice #howmanyofmytaxdollarsdidtheyget #FAIL

[Susan Cohan @susancohan]

@AmericanAir As I said, #worstservice ever. #crappycustomercare #onlycareaboutprofits #luckypeopleareflyingatall @alexholtcohan #iminnj #itsonlyrain

[Susan Cohan @susancohan]

@AmericanAir You have worst service ever. Cancelled flights from ORD-EWR don’t even offer full room+food voucher when only replacement flight offered is more than 24 hours? Now my employee also misses a full day of work! #yourservicesucks @alexholtcohan

[americanair @AmericanAir]

@susancohan We have severe weather on the east coast this evening, which is largely out of our control. We don't cover overnight accommodations.