@Paytm@Paytmcare extremely shocked & disappointed to know that you are processing Flight tickets under wrong MCC 4131 (Buses). Bank has confirmed that they are not at fault and that the sole reason for the rewards denial is your company's use of the wrong transaction category.
This practice is misleading, unethical, illegal and also causes financial loss to customers. If I do not receive a satisfactory response and rightful compensation, I will not hesitate to escalate & am fully prepared to file formal complaint with consumer disputes redressal forum.
@goibibo@goibibo you have been giving the same response for 2 years. Do you really think a customer must wait for 2 years to get response, let alone hope for a resolution.
@goibibo how do I reach out to your customer care support for a ticket refund which isnt reflecting on dashboard. Its been over a year and still no update on refund.