Susan Gritti

Love travelling and photography :)
Working as Head of Learning Support

[Susan Gritti @suzebat]

@British_Airways LAUGHABLE!!!!!! PATHETIC!!!!!!!! @British_Airways you need to get your act together. #PoorCustomerService #avoidBritishAirways

[Susan Gritti @suzebat]

@British_Airways your customer service does not reply after the first email confirming receipt of a complaint. APPALLING SERVICE!!!!

[Susan Gritti @suzebat]

@British_Airways 3 complaints to customer services, numerous phone calls. All I want is the REFUND due for failure to provide the service paid for, NOT an e-voucher I won't use. APPALLING customer service. WHY NO RESPONSE?? #Britishairways #Britishairwayspoorcustomerservice #Britishairwaysrefund

[Susan Gritti @suzebat]

@British_Airways 3 complaints to customer services, +phone calls. All I want is the REFUND for failure to provide the service paid for, NOT an e-voucher I won't use. APPALLING customer service. REPLY!!! #Britishairways #Britishairwayspoorcustomerservice #Britishairwaysrefund

[Susan Gritti @suzebat]

@Britishairways 3 complaints to customer services, numerous phone calls. All I want is the REFUND due for failure to provide the service paid for, NOT an e-voucher I won't use. APPALLING customer service. #Britishairways #Britishairwayspoorcustomerservice #Britishairwaysrefund

[The Guardian @guardian]

Twitter flags doctored video tweeted by Trump about 'racist baby' as manipulated media https://t.co/6qYqpMyAKb

[Susan Gritti @suzebat]

@Intrepid_Travel I have sent DM. No reply!! Avianca filed for bankruptcy on 10.05! Where us my refund???? #PoorCustomerService #IntrepidSortItOut

[Susan Gritti @suzebat]

@Intrepid_Travel please pay flight refund! I paid @Intrepid_Travel for a full package. I did NOT pay a 3rd party. I'm sure you'd be more proactive if the payment was owed to you. #PoorCustomerService #StillWaiting #IntrepidTravel

[Susan Gritti @suzebat]

@Intrepid_Travel If you are sorry for the delay then please rectify this and arrange the refund.

[Susan Gritti @suzebat]

@Intrepid_Travel I have sent DM to FB page. I'm so annoyed at the delay... even Easyjet were quicker to reimburse than you have been... That's saying something!!! I'll copy DM to Twitter.

[Susan Gritti @suzebat]

@MattHancock I rarely comment on Twitter, especially re politics, but this is a disgrace. Driving 30 mins to test eyesight? Its laughable. All of this makes a joke of everything other people have done to follow the rules. #ShameOnYouAll

[Susan Gritti @suzebat]

@tes @Miss_Snuffy The day I was on rota was SO stressful - small children CANNOT follow social distancing. Coughs/sneezes fly around. The Govt. have NO idea!

[Susan Gritti @suzebat]

@easyJet on FB u said to mssg here. After your email refund requested. Still being processed since 16.03.20 when will you send it?

[Susan Gritti @suzebat]

@easyJet on FB u said to mssg here. After your email refund requested. Still being processed since 16.03.20 when will you send it?

[Susan Gritti @suzebat]

@stanleybrahh @virginmedia Keep a record of times and names of people you speak to. I started my complaint in March... repeatedly promised call-backs which never happened - they even closed a complaint after an employer said they had spoken to me, which wasn't true! CISAS upheld my complaint.

[Susan Gritti @suzebat]

@Andygra47677381 @virginmedia just go elsewhere... they don't value customers at all!

[Susan Gritti @suzebat]

@Andygra47677381 @virginmedia VM are total timewasters when it comes to customer service. I filed a complaint with them and one of their staff LIED about speaking to me and then closed the complaint. APPALLING behaviour... waiting for CEDR compliance and letter of apology...

[Susan Gritti @suzebat]

@virginmedia I would also suggest that you let the 'right department' know to get their fingers out and COMPLY!

[Susan Gritti @suzebat]

@virginmedia you still need to stop making excuses for your exceptionally poor customer service. Do you READ all the tweets, messages and listen to the telephone complaints? IF you did VM may be a bit more proactive and retain customers instead of losing them..!

[Susan Gritti @suzebat]

@virginmedia OMG I have contacted them twice re YOUR noncompliance. 'Michael' posted on the case file TWICE that it would be sorted... still waiting. Stop making excuses - sort out your customer services!!!