Swaroop Srinivasan

[Swaroop Srinivasan @swaroop2585]

@SamsungIndia atrocious customer service. I have been waiting on a response. Tickets raised or mail to CEO tickets get closed without contacting me. When should i get a response?

[Samsung India @SamsungIndia]

@swaroop2585 This is not the experience we would expect you to have and would like to help. Kindly give us some more time as the relevant team will get in touch with you to process it further.

[Swaroop Srinivasan @swaroop2585]

@SamsungIndia it’s been two weeks since this post, till when is resolution expected?

[Samsung India @SamsungIndia]

@swaroop2585 This is not the experience we would expect you to have and would like to help. Kindly give us some more time as the relevant team will get in touch with you to process it further.

[Swaroop Srinivasan @swaroop2585]

@SamsungIndia @SamsungIndia it’s been a week since you replied and about a month since the first complaint. Is this an ideal response time for customer service?

[Swaroop Srinivasan @swaroop2585]

@SamsungIndia deep disappointment with the performance of Samsung Frame TV that I had purchased on 22/02/2022 for ₹88,000.

[Swaroop Srinivasan @swaroop2585]

@SamsungIndia @SamsungIndia I am still awaiting on your response on this

[Swaroop Srinivasan @swaroop2585]

@SamsungIndia @Sony And customer care told me that people Who had purchased after me have gotten a 3 year warranty while I have only 2 years. Way to reward loyalty to someone who believed earlier in your brand

[Swaroop Srinivasan @swaroop2585]

So @SamsungIndia is now offering to repair the TV at ₹36000 and mentioning it as they’re doing a favour. In 2 1/2 years, you want your customers to pay 40% of TVs cost. My @Sony TV has been running for 11 years without any issues. Never buying samsung again.

[Natesh @BNatesh]

Horrible encounter with @ThaiAirways when I asked for my 3 year old daughter's ticket's surname to be updated - I received a firm no. Unaccountability, incompetent employees, and blatant disregard for customers' needs. Please take urgent corrective action!

[Swaroop Srinivasan @swaroop2585]

@pavyg If suddenly Djokovic wins the third set, suddenly the virus will cure and the wrist injury will heal itself 😂… what excuses man…Sinner outplayed djoko in the first two sets… enjoy the tennis and don’t be biased, stay true to your bio…

[MrBeast @MrBeast]

I’m gonna give 10 random people that repost this and follow me $25,000 for fun (the $250,000 my X video made)

I’ll pick the winners in 72 hours

[Swaroop Srinivasan @swaroop2585]

@flipkartsupport @flipkartsupport got the delivery finally. It’s pathetic of a company to deliver a product only after escalation on social media. Kudos to @amazonIN for always ensuring on time delivery. Ordering nothing from @Flipkart anymore

[Swaroop Srinivasan @swaroop2585]

@flipkartsupport @Flipkart This is in regards to my order ID 
OD329639043370779100

I had placed the order on 11th November and the delivery was shown for 16th November. It still hasn’t been delivered yet. (1/5)

[Swaroop Srinivasan @swaroop2585]

@flipkartsupport Have sent a private message

[Swaroop Srinivasan @swaroop2585]

@flipkartsupport Have sent you a DM too . Please check

[Swaroop Srinivasan @swaroop2585]

(5/5) I am also not able to contact the delivery executive after a while since he updates delivery exception everyday. 

I don’t see how a company can operate like this in the current market. Please provide a solution for this.

[Swaroop Srinivasan @swaroop2585]

(4/5) by the delivery executive or the customer care team. The support team just tells me that they don’t have any update or the reason. I talked to a Mr Vishal, who has extremely rude and he identified himself as a senior escalations manager and denied to give his last name.