Swatantra Kumar

Founder | YC W20 | Forbes 30u30 Asia

[Swatantra Kumar @swatonomous]

@cybersahu Onwards and upwards 🚀

[Swatantra Kumar @swatonomous]

@Yatra_Care @DGCAIndia Travel agents are allowed to bypass guidelines set for airlines ?

[Swatantra Kumar @swatonomous]

@flyspicejet @DGCAIndia Needed an urgent flight to Bangalore tomorrow. My flight was cancelled and I’m not being allowed to reschedule. This is the worst experience I’ve had with any airline. Support isn’t picking up calls.

[Swatantra Kumar @swatonomous]

@Yatra_Care DGCA guidelines are not applicable in bookings done via @YatraOfficial ?

[Swatantra Kumar @swatonomous]

@Yatra_Care As mentioned before multiple times I needed an alternative flight not a refund. I can see SpiceJet is taking bookings for Monday but I was not given an option for a reschedule.

[Swatantra Kumar @swatonomous]

@Yatra_Care @flyspicejet @Yatra_Care @flyspicejet @DGCAIndia
Is this not a violation of rules issued by the Directorate General of Civil Aviation (DGCA) under Civil Aviation Requirements (CAR) Section 3, Series M, Part IV?

[Swatantra Kumar @swatonomous]

@Yatra_Care @Yatra_Care Are you basically saying that @flyspicejet cancels flights at the last moment and does not provide alternatives, forcing passengers to pay ₹10k extra for new bookings? I guess I’ll never make the mistake of booking this airline again.

[Swatantra Kumar @swatonomous]

@Yatra_Care @Yatra_Care as mentioned before I need a reschedule not a refund

[Swatantra Kumar @swatonomous]

@flyspicejet @YatraOfficial @Yatra_Care @YatraOfficial can you please provide an update? I need an urgent rescheduled flight

[Swatantra Kumar @swatonomous]

@flyspicejet @YatraOfficial below is @flyspicejet reply For any assistance related to refunds or booking modifications, please contact the original source of your booking. We regret any trouble.
@YatraOfficial please help with urgent reschedule

[Swatantra Kumar @swatonomous]

@Yatra_Care My PNR- ZY1LJI not being able to DM on your handle

[Swatantra Kumar @swatonomous]

@flyspicejet Have shared all the required details. Please provide an urgent reschedule.

[Swatantra Kumar @swatonomous]

@YatraOfficial

[Swatantra Kumar @swatonomous]

@BLRAirport #080lounget1 Had a great experience — wonderful ambience, delicious food, and amazing staff. Couldn’t have expected anything better.

[Swatantra Kumar @swatonomous]

@myHQSpace I keep calling your support team for help with required documents. They say fill out details on the website & promise docs later. Then, they demand extra payment for updates on 'standard' docs. Unprofessional and worst experience!

[Swatantra Kumar @swatonomous]

@ACTFibernet Saw the change. Thanks for the quick resolution. Appreciate it!

[Swatantra Kumar @swatonomous]

@ACTFibernet Requested to switch from 6-month plan to monthly plan. 4 days of support requests, closed tickets, no plan change. Unprofessional & disappointing experience.

[Swatantra Kumar @swatonomous]

@ACTFibernet My account no/userid is 102602216878

[Siddharth @sidvent]

4 years of building a new world. ❤️🌎
With brothers - @ravishagrwal @swatonomous

[Angelos Georgakis @angelosgeo]

These investors rejected Steve Jobs.

But they all "funded" him as a group paradoxically...

If you're a founder, read this.

These lessons are as relevant today as they were in 1976 when Apple was a fledging company. 🧵