Lisa Sweitzmath

[Lisa Sweitzmath @sweitzmath]

@AmericanAir, the value of your Advantage loyalty program has plummeted with the switch to @Citi from @Barclays. I've burned countless hours going in circles with @Citi on a fraudulent transaction, and am on the verge of cancelling the AA card I've had for 16 years.

[Lisa Sweitzmath @sweitzmath]

@FedExHelp, despite my existing support ticket telling FedEx it must re-route my package because of its weeklong delay, the package has not been rerouted. The website gives canned answers and the phone system is a joke. How do I reach a live human who can actually help?

[Lisa Sweitzmath @sweitzmath]

@JustinF_89 @BoSmith66639525 @bigseb31213 @phillywx Please message invite link to me too if you get it! Thx.

[Lisa Sweitzmath @sweitzmath]

@SEPTAPHILLY @muralarts Now I love it even more! Nice to think that the art that brought peace and beauty to my workday also helped to connect vulnerable people with services and pay.

[Lisa Sweitzmath @sweitzmath]

@SEPTAPHILLY Please let us know what you find out! Slippery Rail Season didn't occur to me with the hope-peace-power messages, but I suppose it may be. Please do more!

[Lisa Sweitzmath @sweitzmath]

This ceiling mural on the #34trolley (9095) made my day immeasurably better, @SEPTAPHILLY! I gotta say ... trading some ad revenue for more public art might just pay for itself in improved rider experience--and more riders! Artist credit on the mural? The operator didn't know.

[Lisa Sweitzmath @sweitzmath]

Today @amazon delivered me ... an empty bag. Not torn, not damaged, nothing stolen. Never sealed. Labeled, shipped, and delivered, but never filled and never sealed. @AmazonHelp

[Lisa Sweitzmath @sweitzmath]

@AmazonHelp, your system says "no returns or refunds," but this damage was present when the item left the warehouse. (No damage to exterior shipping box.) You'll sell this and then deny a refund? Please help.

[Lisa Sweitzmath @sweitzmath]

@facebook problems with Groups today? I keep getting "Something went wrong. Please try again later" when trying to make a post with photos in a private group. This is via Chrome on Windows. Already tried clearly cache and switching machines. Thanks.

[Lisa Sweitzmath @sweitzmath]

@VerizonSupport Will do.

[Lisa Sweitzmath @sweitzmath]

@VerizonSupport trying to reset my password and your website is telling me I'm typing in the wrong zip code to verify the account. But I haven't move in 20 years. Please help. Thanks.

[Lisa Sweitzmath @sweitzmath]

@PNCBank_Help Has your web-based mobile banking been out for a few days? I can log in via mobile app but I need to use a browser.

[Lisa Sweitzmath @sweitzmath]

@TravelproIntl , how to reach a live person in customer service? I called and got a message that I need a ticket #. I got a ticket # online and got no reply to 2 emails. And you sent me a replacement suitcase I don't want!

[Lisa Sweitzmath @sweitzmath]

@TravelproIntl, how to reach a live human in customer service? I called, and got a message that I need a "ticket #" first. I filled out a "ticket" online and you simply sent me a replacement suitcase -- which is *not* what I wanted! I emailed twice, but no response.

[Lisa Sweitzmath @sweitzmath]

@TravelproIntl, how to get a live person at customer service? I called but was told I need a ticket # first. But when I filled out the online ticket form, you simply sent me a replacement bag *I didn't want.* I need to talk to someone about my options.

[Lisa Sweitzmath @sweitzmath]

@AmericanAir For all interested--@AmericanAir confirmed in DM that it won't cover the damage it caused, because I couldn't make my colleague wait who-knows-how-long at the airport for AA to "assess" it. Some one-sided so-called "loyalty" program.

[Lisa Sweitzmath @sweitzmath]

My brand-new suitcase after its first trip, thanks to @AmericanAir. AA rejected the claim I submitted online within hours because I didn't do it before I left the airport -- but I'm on business travel and couldn't make my colleague wait. So much for my platinum loyalty status.

[Lisa Sweitzmath @sweitzmath]

@AmericanAir Sent. Thanks.

[Lisa Sweitzmath @sweitzmath]

@NYSBA I couldn't find the veto statement on her website. If you have a link, could you post? Thank you.